Identity and Access Management (IAM) Operations Analyst

We are seeking an experienced Identity and Access Management (IAM) Operations Analyst at Level 2 to join our cybersecurity team. This role is crucial for ensuring the security and integrity of our systems by managing and monitoring user access, conducting identity governance, and supporting IAM operations. The ideal candidate will have hands-on experience in IAM processes, tools, and best practices to safeguard critical information and comply with cybersecurity policies.

Requirements

Key Responsibilities

Access Management and User Provisioning

• Execute and manage user provisioning, de-provisioning, and access reviews for enterprise systems.
  
• Ensure that user access levels are compliant with IAM policies and aligned with the principle of least privilege.
  
• Support the onboarding and offboarding process, including access assignment for new hires and revoking access for terminated employees.
  

IAM Systems Monitoring and Incident Response

• Monitor IAM systems, tools, and infrastructure for anomalies and unauthorized access attempts, responding promptly to IAM-related security incidents.
  
• Assist in the investigation of access breaches and identity-related security incidents, following cybersecurity protocols.
  
• Document incidents and create reports to provide insights into IAM security metrics and areas for improvement.
  

Policy Compliance and Auditing

• Conduct regular access reviews and ensure compliance with IAM policies and regulatory requirements.
  
• Support audits by preparing reports and documentation on IAM processes, controls, and access levels.
  
• Collaborate with compliance teams to address audit findings and implement corrective actions.
  

Identity Governance and Role Management

• Assist in maintaining and managing role-based access control (RBAC) within the organization, ensuring appropriate access levels across departments.
  
• Perform identity governance reviews and work with IT teams to enhance the IAM governance framework.
  
• Develop and enforce policies for identity lifecycle management, ensuring users’ access aligns with their roles and responsibilities.
  

IAM System Maintenance and Optimization

• Support the configuration, maintenance, and troubleshooting of IAM solutions (e.g., Active Directory, Azure AD, Okta).
  
• Identify opportunities for automation in IAM processes to enhance efficiency and reduce manual tasks.
  
• Collaborate with IAM engineers and developers to test and implement system updates, patches, and integrations.
  

Training and Support

• Provide training to end-users and IT staff on IAM best practices, password policies, and secure access protocols.
  
• Act as a point of escalation for IAM-related inquiries and support tickets from Level 1 teams.
  
• Develop documentation for IAM procedures, policies, and standards.
  

Qualifications

• Education: Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related field, or equivalent work experience.
  
• Experience: 2+ years of experience in IAM, cybersecurity operations, or a related field.
  
• Certifications: CISSP, CompTIA Security+, or other relevant IAM/security certifications are a plus.
  

Skills and Competencies

• Technical Skills:
  

  • Proficiency with IAM solutions such as Active Directory, Azure AD, Okta, or similar.
    
  • Knowledge of identity governance and role-based access control (RBAC) principles.
    
  • Understanding of security protocols and compliance standards, including NIST, ISO 27001, and GDPR.
    
  • Experience with IAM tools for monitoring and auditing access levels.
    

• Soft Skills:
  

  • Strong analytical and problem-solving skills.
    
  • Excellent communication skills with the ability to work collaboratively across teams.
    
  • High attention to detail and organizational skills.