Senior Director, Security Operations (North America)

The Senior Director, Security Operations North America will lead the organization security monitoring, response, and threat detection capabilities delivering security outcomes to customers that delight and protect them each day. This role will oversee the SOC in their assigned geography North America for all of the daily operations.

As Senior Director of Security Operations (North America), you will:

• Operate the world’s leading 24x7 Security Operations Center.  While this role is considered business hours, the support for the team, which may take form in after hours from time to time is expected.
• Create and drive strategic objectives that enhance customer experience and improve operational outcomes
• Act as a subject matter expert on workflow for both inbound and outbound Security Operations related requests.
• Facilitate with other Security Operations leaders, Product Leaders, S2 Leaders and other business unit leaders ensuring strong alignment, and cohesion across teams.
• Define and track key performance indicators (KPIs) for the SOC team, ensuring alignment with business objectives. This includes ensuring all Security Services service-level SLO’s are met.
• Provide leadership during security events.  Acts as an escalation contact to support investigations as required.
• Effectively own and implement strategic objectives as part of maturing the security services business.
• Drive automation considerations with Product Management, keying in on any efficiency opportunities, regardless of how radical ideas may appear.
• Own and execute all operational and strategic aspects of your assigned region for SOC Operations.
• Align with other regional leaders to ensure consistent service delivery

Who You Are:

The Senior Director of Security Operations is a critical member of the Security Services leadership team. You will be working with and advising senior leadership, providing updates, metrics and solutions to various regional challenges and changes. Someone who thrives in a fast-paced, team-oriented environment and who embraces opportunities for mentorship and strategic leadership is the ideal fit for this role.

Your experience and skillset could look like:

• Ability to identify opportunities in current processes and take action to roll out necessary changes. 
• Knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)
• Ability to lead a technology-focused and driven SecOps team, to balance and prioritize across a fast-paced, growth-oriented global environment and to manage the team’s coverage and growth.
• Proven ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences.
• Ability to drive multiple projects and initiatives, and exercise judgement in reaching solutions.
• Strong verbal and written communication required. Must be able to articulate written information to customers and handle escalations while owning the outcome.
• Demonstrated success in delivering analysis via a creative approach with the mindset of an adversary.
• Strong relationship building with department heads, where you can impart vision and strategy while articulating requirements to impact new features and functionality for improved service delivery.

Minimum Qualifications:

• A degree in Cybersecurity or equivalent work experience
• 8+ years’ experience working within a Security Operations Center, with 5+ years in SOC leadership roles.
• Security certifications (CISSP, CISM, or equivalent)
• Deep understanding of security tools, technology and deep understanding of cybersecurity landscape
• Demonstrated experience Managing at a Department level – Director level experience
• Demonstrated experience transforming and building operational excellence within a SOC
• Exceptional follow through, ability to articulate ownership of projects and impact

• Building and developing training and career development programs that build culture
• Known within the cybersecurity community – active participation in the form of public speaking, blog posts, webinars, etc.

About Arctic Wolf  

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).  

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including: 

·         Equity for all employees  

·         Bonus or commission pay based on role 

·         Flexible time off, paid volunteer days and paid parental leave  

·         401k match 

·         Medical, Dental, and Vision insurance 

·         Health Savings and Flexible Spending Agreement 

·         Voluntary Legal Insurance 

·         Training and career development programs  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.  

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 
• Background checks are required for this position.  
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.