Quality Assurance Analyst (INFORMATION SERVICES SPECIALIST II, OPT A)

Job Requisition ID: 42805 
 Posting Date: 11/12/2024

Closing Date: 11/25/2024
Agency: Department of Innovation and Technology
Class Title: INFORMATION SERV SPECIALIST II - 21162 
Skill Option: Application Services - Information Technology 
Bilingual Option: None 
Salary: Anticipated starting salary $6,005 monthly; Full range $6,005 to $8,678 monthly
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC063

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

**Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution.**

 

Posting Identification Number  42805 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Quality Assurance Analyst performing professional work of an intermediate level of difficulty in the Quality Assurance/Monitoring Unit. In this role you will work with various agencies to provide testing services to the applications under test utilizing industry best practices while following SDLC or ITIL methodologies. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

 

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under general supervision, serves as a Lead Quality Assurance Analyst for the Department of Innovation & Technology (DoIT), performing professional work of an intermediate level of difficulty in the Quality Assurance/Monitoring Unit and assisting in the review and continued revision to required documentation of software development throughout the System Development Life Cycle (SDLC).
• Provides professional information, guidance, training, and problem-solving assistance of an intermittent level to unit staff.
• Provides quality assurance services for assigned systems supported by the division, including assisting with preparing user and operational guidelines, operational manuals, and system documentation.
• Analyzes assigned data for possible issues and root cause issues through data analytics as well as failure points to determine root cause issues and brings to lead worker’s attention.
• Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science or directly related fields.
• Requires one (1) year of applications services or related Information Technology experience.

Preferred Qualifications

• One (1) year of professional experience in quality assurance with IT services.
• One (1) year of professional experience in relational database management tools, reporting tools, MS Office Suite, and MS Visio
• One (1) year of professional experience in SDLC, NIST, FISMA, CISSP, or ITIL principles.
• Working knowledge of IT concepts and principles.
• Working knowledge of hardware, software, or languages and procedures to provide assigned technical and analytical support services.
• Developed verbal and written communication skills to present technical information to others with clarity and precision.
• Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires ability to travel in performance of duties.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends and holidays.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours: Monday-Friday; 8:30am - 5:00pm   

Work Location: 300 W Jefferson St Springfield, IL 62702-5041   

Agency Contact: Elizabeth Bridges 

Email: elizabeth.bridges@illinois.gov 

Posting Group: Science, Technology, Engineering & Mathematics

 

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com