Principal Product Manager (Reporting/Threat incident and investigation)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

At Palo Alto Networks, we live by the mantra, "What gets measured gets done." Our product management team thrives on making impactful, data-driven decisions that drive results and keep us ahead of the curve.

Are you driven to elevate operational excellence and ensure world-class service availability through the power of data? Do you shine in cross-functional collaboration, inspiring teams to deliver exceptional product performance? If so, we have an exciting opportunity just for you!

We are looking for a strong product leader who will own and continually raise the bar on service performance, product quality, and customer support. Join us to shape the future of network security with innovation, resilience, and uncompromising standards!

Role Overview:

As the Product Manager for WildFire, you will play a key role in building the next generation of threat detection and prevention services. Your responsibilities will include defining and delivering the overall Wildfire Detection Roadmap. You will work on the best malware detection technology and support its next phase of growth. Your product and threat research engineering team is the best in this business with long tenured engineers. Your responsibilities will include defining sophisticated frameworks to prioritize new capabilities, bringing in insights from customers and threat landscape to keep ahead of malware attacks and measuring ROI for new features. If you are passionate about combating threats and enjoy network security, you will drive significant impact. This role will need both - strong product management skills and deep technical acumen. While we do not expect you to be a malware researcher, working technical knowledge of malware, threats and product engineering will be required.

Your Impact

• Strategic Roadmap Ownership: Define and deliver an integrated product roadmap for the NGFW<>WF (Next-Generation Firewall and WildFire) suite, aligning with the broader PAN Portfolio Product initiatives. Collaborate closely with NGFW teams, Prisma Access, PAB, and XDR to ensure an aligned vision that drives customer and product success, integrating customer feedback and market demands.
• Customer Success Metrics and Goals: Take full ownership of customer success metrics, defining key performance indicators across the customer journey. Drive metrics and goal-setting that prioritize reporting, analytics, incident investigation, and response, ensuring these capabilities align with evolving customer needs and industry standards.
• Cross-Functional Collaboration: Partner with SCM and SOC vendors, including Cortex and Splunk, to enhance the WildFire customer experience through cohesive and integrated product offerings. Lead cross-functional efforts with UXR and design teams, utilizing persona studies, customer journeys, and analytics to ensure an exceptional customer experience.
• End-to-End Product Success: Act as a product champion with an extreme ownership mindset, responsible for the overall success of the NGFW<>WF product suite and its impact on customers. Ensure seamless integration and customer satisfaction across various product integrations, maintaining attention to detail while balancing short- and long-term goals.
• Customer-Centric Product Design: Adopt a big-picture, strategic approach that "meets the customer where they are." Serve as a voice of the customer in product design and development, advocating for their needs to drive engagement and loyalty while translating insights into actionable plans.

Qualifications

Your Experience 

• Product Management Expertise: Extensive experience in senior product management roles, particularly in cybersecurity, with a proven ability to drive complex roadmaps across multiple product lines such as SCM and SOC tools.
• Network Domain Expertise: Strong technical acumen in network security and Next-Generation Firewall technology, ideally within threat management and response environments.
• Ownership Mindset: Demonstrated ability to take extreme ownership over products and customer success, with a growth-oriented, proactive approach to overcoming challenges.
• Customer Success Metrics: Skilled at defining and managing customer success metrics, with a proven track record of setting goals and achieving measurable improvements in product adoption and satisfaction.
• Cross-Functional Influence: Exceptional communication and collaboration skills, with the ability to effectively engage and align diverse teams, including UXR, design, engineering, and external vendors.
• Educational Background: Bachelor’s degree in Engineering, Business, or related field; advanced degree or relevant certifications in cybersecurity, data analytics, or product management are preferred.

Additional Information

The Team

We’re an innovative team focused on delivering best-in-class, threat detection services. Our mission is to protect our customers’ public cloud workloads with resilient, scalable, and always-on firewall solutions. As the leading FWaaS provider, we successfully integrated in AWS, Azure, Google Cloud, and Oracle Cloud. Driven by a commitment to excellence, we set the standard for best-in-class security across even the most complex cloud infrastructures. We also happen to be one of the fastest-growing Security Products within Palo Alto Networks.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $166000 - $268500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.