Operations Lead - CSOC, TS/SCI (Springfield, VA)

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

An active Top Secret / SCI clearance is required prior to employment consideration

You must be a US Citizen for this work supporting the US Government. Work is 100% ONSITE in St. Louis, MO or Springfield, VA.

The Security Operations Center (SOC) Shift Lead will report directly to the Lead of Defensive Cyber Operations. In addition to the foundational mission requirements as a SOC analyst, the SOC Shift Lead will be the point of accountability for the exact shift to which they are attached. As such, communication with the team and chain-of-command is paramount to ensure problems identified within the mission, staffing, and generally for team morale are mitigated quickly.

The SOC Shift Lead will ensure that personnel on shift execute operations as prescribed in SOPs and work Instructions, and include clarifying verbal direction from leadership. The shift lead should continuously validate that tickets and tasks are fully completed and, if necessary, turn over outstanding tickets to the next shift to complete the individual task as quickly as possible.

The SOC Shift Lead will manage the distribution of tasks as they are assigned to the team. As such, it is expected that there is a general understanding of the skillsets, or skills gaps, for each team member. This is to support the overall identification of training needs, and mentorship, and enable the efforts to create career and training progression paths down to the individual.

What You'll Get to Do:

• Execute core duties as a SOC Analyst.

• Conduct shift turnover at the beginning and end of your shift.

• Ensure the Shift Activity Log is completed and sent.

• Ensure appropriate staffing coverage is maintained across the shift.

• Manage time-off requests.

• To support the overall sustainment or up-time of each tool, maintain awareness of the operational status of production Cyber tools and data feeds. Notify relevant stakeholders in the event a degradation of service is identified. This is to enable the reduction of Time-to-Recover (TTR) during outages.

• Receive and action communications or requests received via various mediums to include: in-person, email, chat, or phone.

• Review analysis and documentation for tickets opened by the shift for completeness and accuracy.

• For mentorship and growth, provide feedback for any missed actions or deficiencies observed.

You’ll Bring These Qualifications:

• Bachelor's Degree and 4 years of experience. Additional years of experience may be substituted instead of a degree.

• DoD 8140.01 and DoD 8570.01 IAT Level II and CSSP Analyst certifications.

• Active TS/SCI clearance.

• Ability to work 1 of 5 shifts.

• Ability to obtain a CI Poly within 6 months.

These Qualifications Would be Nice to Have:

• Experience as a Lead.

• IAT Level III certifications.

• Good understanding of adversarial tactics and techniques as it applies to defensive cyber operations.

We use Greenhouse Software as our applicant tracking system and Free Busy for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.

Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.  

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• 100% employer-paid medical premiums (employee only $0 deductible and HSA plans) along with 75% employer-paid family contributions
• 100% employer-paid dental premiums (employee only) along with 75% employer-paid family contributions
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option