(EUC) Technical Lead

Hello,

FCM, a part of the Flight Centre Travel Group (FCTG), is one of the world’s largest travel management companies and a trusted partner for both national and multinational organizations. With a presence in 97 countries and operating 24/7, FCM offers flexible and innovative technology solutions designed to anticipate and meet the unique needs of clients. Supported by a team of experts with deep local knowledge, FCM ensures the delivery of a personalized business travel experience.

As a subsidiary of the ASX-listed Flight Centre Travel Group, FCM provides access to the best market-wide rates, exclusive solutions, and added-value benefits. A recognized leader in the travel tech space, FCM also offers proprietary solutions tailored to enhance the travel experience. Additionally, the company offers specialist services through FCM Consulting and FCM Meetings & Events, further solidifying its role as an industry leader.

Role Overview

We are looking for a dynamic End User Compute (EUC) Technical Lead to join our Enterprise Technology Services (ETS) team based in Noida, India. The role is crucial for driving technical excellence in EUC Vulnerability Management, ensuring a robust security posture across Flight Centre's global IT infrastructure. As an EUC Technical Lead, you will leverage your expertise to lead a team of engineers, guide vulnerability management processes, and collaborate cross-functionally to improve and secure the company’s end-user systems. This role requires technical leadership, strategic thinking, and hands-on expertise in managing complex IT systems and vulnerabilities across global teams.

Key Responsibilities

• Leadership & Mentorship: Lead a team of EUC Engineers, providing technical guidance and mentoring in the areas of patch management, vulnerability remediation, and security compliance.
• Vulnerability Management: Oversee and manage the identification, prioritization, and remediation of vulnerabilities in workstations, devices, and applications. Collaborate with the Security Operations team to ensure vulnerabilities are mitigated in a timely manner.
• Technical Expertise: Utilize your advanced knowledge of workstation patching, device application management, and security technologies (e.g., MS Intune, Kace, and MDM/MAM platforms) to troubleshoot and resolve complex technical issues.
• Automation & Optimization: Drive initiatives to automate patch management processes and optimize the efficiency of vulnerability scanning tools and systems. Identify and implement continuous improvement strategies across the EUC environment.
• Collaboration & Communication: Partner with internal stakeholders, including Security, Development, and Operations teams, to ensure vulnerability management best practices are adhered to. Effectively communicate complex security and technical issues to both technical and non-technical audiences.
• Reporting & Compliance: Produce regular reports on vulnerability management metrics, incident response, and patching compliance. Assist in developing strategies to meet corporate security goals and ensure alignment with industry standards.
• Risk & Incident Management: Proactively manage risks associated with vulnerabilities, ensuring that critical vulnerabilities are identified and addressed first. Work with vendors and third parties (e.g., PatchMyPC) to resolve issues.
• Strategy & Process Improvement: Help define and evolve the EUC vulnerability management strategy to align with organizational goals and industry best practices. Contribute to the development of preventative maintenance strategies and future-proof security measures.

Required Qualifications & Experience

• Minimum 5 years of experience in IT security, with a focus on End User Compute (EUC), vulnerability management, and device/application security.
• Leadership Experience: Proven experience leading technical teams, managing cross-functional projects, and guiding technical decision-making in complex environments.
• Technical Expertise:
  • Hands-on experience with EUC tools (e.g., MS Intune, Kace, Autopilot, Quest Kace).
  • Extensive experience with vulnerability scanning tools (e.g., Nessus, Qualys) and patch management.
  • Proficiency with Windows 10/11 environments, Azure AD, PowerShell, and M365 Admin Modules.
  • Strong knowledge of security standards (ISO 27001, NIST, OWASP, CIS Benchmarks).
• Certifications:
  • Modern Desktop Administrator Associate Certification (Required)
  • Certified Ethical Hacker (CEH), CISSP, CompTIA Security+, or equivalent GIAC certifications (Preferred).
• Experience in Security & Incident Management: Knowledge of incident management, firewall configuration, and risk mitigation strategies.

Desirable Skills

• Advanced scripting skills, especially in PowerShell.
• Familiarity with cloud security practices and hybrid infrastructure security.
• Experience working with travel industry IT systems (Preferred).

Personal Attributes

• Customer-First Mindset: Ability to prioritize user needs while maintaining a high level of security and compliance.
• Collaborative: Works effectively within cross-functional teams, building consensus around security and technology initiatives.
• Attention to Detail: Excellent problem-solving and troubleshooting skills with a focus on precision and accountability.
• Strong Communicator: Ability to convey complex security issues to both technical and non-technical stakeholders clearly and concisely.
• Proactive & Self-Motivated: Takes ownership of responsibilities and drives tasks to completion independently and as part of a team.

Work Perks! - What’s in it for you: 

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. 

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary 

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself 

Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave 

Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people 

Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people 

Paternity Leave: We ensure that you can spend quality time with your growing family 

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons  

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally 

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! 

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. 

We value you... 

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.  

Who we are... 

Since our beginning, our vision has always been to open up the world for those who want to see. 

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).  

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. 

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. 

Irreverence. Ownership. Egalitarianism