Security Solution Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People.  Proofpoint.

POSITION SUMMARY

The Security Solution Engineer will be responsible for ensuring success of all Managed Threat customers by effectively providing process management and supporting daily operations with up to date training in all areas relating to email security. Additionally, the Security Solution Engineer will ensure monitoring operations for Email Gateways, TAP, TRAP and other Proofpoint products as needed. Security Solutions Engineer reports to the manager/s of MTPS Delivery Works closely with the managers of MTPS, MTPS Team Leads, and the Threat Strategy Managers to support program strategy and reporting Supports functions of MTPS Engineering Operations Coordinates with Proofpoint’s Threat Intelligence experts to ensure up to date and active threat posture

DUTIES & ESSENTIAL JOB FUNCTIONS

• Act as analytical Subject Matter Expert (SME) on Proofpoint’s email security managed service program and best practices

• Responds to customer requests for adding new rules, features, policies, routes, etc

• Performs briefings on new product versions, features, functionality, providing analytical thought leadership Tests and approves new product versions

• Works with Threat Strategy Managers to certify and onboard implemented systems from Professional Services team–owns onboarding acceptance criteria

• Assists in handling customer escalations

• Monitors cases to ensure that tasks are accurate, viable, and completed within SLO guidelines

• Manage team on-call rotation after hours and on weekends, serving as a point of escalation as necessary

• Provide flexibility with schedule to cover job requirements

• Provide technical and analytical guidance/feedback to team members

• Develop and administer training for Center of Excellence members to include custom, industry, and vendor-specific training Provide metrics to management

• The SSE I will be responsible for providing optimization recommendations to the MTPS Manager regarding monitoring operations

OTHER FUNCTIONS AND RESPONSIBILITIES

• Perform other duties as assigned Assess training needs of the team

• Take on-call rotation after hours and on weekends, escalating as necessary

QUALIFICATIONS REQUIRED:

• Experience with web/email gateways Background in information security or network security Corporate computer networking, technical support, system administration, Windows, Unix/Linux Operating System administration and/or network security experience

• Experience and proficiency designing and implementing vendor solutions

• Ability to work effectively with team members and clients

• Self-motivated, with ability to manage and follow up on multiple tasks simultaneously

• Strong analytical capabilities, problem solving skills, providing solutions in a systematic and clear manner, and easily understood by colleagues and customers Strong time-management skills PREFERRED:

Regular expression experience Scripting knowledge of Perl, Python, Java, or Bash Vendor certifications in supported products Industry certifications such as CISSP, Network+, Security+, etc.

Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

#LI-Remote

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 93,730.00 - 147,290.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 74,550.00 - 117,150.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 66,640.00 - 104,720.00 USD