Privacy Compliance Expert

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Respond to data subject rights requests and data privacy requests
Enhance subscriber experience by developing personalized spiels to data privacy queries, concerns, and complaints
Collaborate with internal groups to resolve complaints
Maintain customer satisfaction by monitoring the resolution of complaints
Acknowledge requests for ISDP approval from internal clients
Provide guidance on ISDP policies and practices to internal clients
Update and maintain Globe’s Record of Processing Activities and Record of AI Activities
Generate reports for Privacy Compliance BAUs and projects

DUTIES AND RESPONSIBILITIES:

• Monitor, filter, and track emails daily from privacy team's functional email

• Resolve data subject rights requests and respond within SLA

• Acknowledge data privacy queries, concerns, and complaints and respond within SLA

• Coordinate with internal groups to ensure resolution of complaints within SLA

• Maintain, review, and update scripted responses for data privacy queries, concerns, and complaints at least annually

• Perform Privacy Threshold Analysis for projects that are endorsed via Globe’s ticketing tool within SLA (1-2 days from receipt of ticket)

• Perform Privacy Impact Assessment for projects via Globe’s privacy management program tool within SLA (3-5 days from submission of responses)

• Update and maintain Globe’s Record of Processing Activities and Record of AI Activities via Globe’s privacy management program tool at least once a month

• Generate monthly, quarterly, and annual reports of Privacy Compliance BAUs and projects

• Assist Privacy Compliance Managers in their duties and responsibilities

• Promote data privacy and information security within Globe

• Conduct data privacy compliance checks and audits within Globe

• Represent Globe to the NPC and other regulatory agencies

• Represent Globe in data privacy, information security, and AI forums, workshops, and conferences

• Engage in continuous data privacy, information security, and AI training

KPIs:

• 100% responses to data subject rights requests, data privacy requests, queries, concerns, and complaints

• 100% completion of Privacy Threshold Analysis requests

• Annual Record of Processing Activities and Record of AI Activities

• Review and update of Privacy Incident Handling documents

• Monthly, quarterly, and annual Privacy Compliance reports

TOP 3-5 DELIVERABLES:

• Responses to data subject rights requests, data privacy requests, queries, concerns, and complaints

• Privacy Threshold Analysis and Privacy Impact Assessment

• Record of Processing Activities and Record of AI Activities

• Privacy Incident Handling documents

• Monthly, quarterly, and annual Privacy Compliance reports

HIRING REQUIREMENTS:

• Bachelor's degree in a relevant field such as law, business administration, or information technology

• 1-3 years of experience in privacy, regulatory compliance, or audit

• Experience in customer relationship management

• Experience in telecommunications and/or digital technology

• Experience in artificial intelligence

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.