Account Manager (Cyber Security)

BLACKBIRD.AI protects organizations from narrative attacks created by deep fakes, misinformation and disinformation that cause financial and reputational harm. Our Constellation AI-driven Narrative Intelligence Platform – identifies key narratives that impact your organization/industry, the influence behind them, the networks they touch, the anomalous bot behavior that scales them, and the cohorts and communities that connect them. This information enables organizations to proactively understand narrative threats as they scale and become harmful for better strategic decision-making. A diverse team of AI experts, threat intelligence analysts, and national security professionals founded Blackbird.AI to defend information integrity and fight a new class of narrative threats. 

We are looking for a highly skilled Account Manager (Cyber Security) to join our growing team. Reporting to the Sr. Director of Customer Success, this role combines account management, customer success, and analytical skills to ensure our clients get the best value from our services. The right candidate will also have experience in cybersecurity, as it plays a critical role in the risk intelligence we provide to our clients.

As the Account Manager (Cyber Security), you will:

• Develop a comprehensive understanding of Blackbird.AI’s product offerings, focusing on how they address the specific cybersecurity and risk intelligence needs of our clients.
• Manage client relationships to ensure customer satisfaction, retention, and long-term success.
• Use data-driven insights and analytics to optimize customer experience, identify up-selling opportunities, and deliver tailored solutions.
• Collaborate with the Sales Team to maintain a balanced pipeline, ensuring clients’ needs are met while achieving retention and growth targets.
• Provide guidance on industry cybersecurity trends and solutions, integrating this expertise into customer communications and account management strategies.
• Communicate product and service product/technology updates effectively, and gather client feedback to relay to the product development teams.
• Drive growth by identifying additional use cases and expansion opportunities within existing client accounts.
• Establish a best-in-class threat reporting program/framework tailored to our clients’ specific security and risk needs.
• Ensure smooth onboarding processes in collaboration with our sales and intelligence teams to deliver exceptional customer experiences.
• Support the renewal process and contribute to growing client revenue.

Requirements

What you’ll bring:

• 5-7 years of experience in account management, customer success, or related fields in the enterprise software, SaaS, or cybersecurity industries.
• Experience working in the cybersecurity space, with a solid understanding of its key challenges and business drivers and blockers.
• Strong understanding of cybersecurity tools and processes. 
• Strong understanding of the Threat/Vulnerability landscape.
• Must have experience in a fast-paced, product-based startup environment, ideally within AI or cybersecurity sectors.
• Strong analytical skills, with the ability to leverage data to inform strategic decisions and improve client relationships.
• Excellent communication, negotiation, and problem-solving skills.
• Proven ability to manage multiple client accounts and deliver successful outcomes in a dynamic environment.
• Proficiency in CRM tools (HubSpot, Salesforce) and G-Suite applications.
• Bachelor's degree in a related field or equivalent work experience.

We’ve outlined specific skills, experience, and requirements for this position, but don’t stress if you don’t meet every single one. Our Talent Team is dedicated to discovering exceptional individuals, and they might identify a relevant aspect of your background that suits this role or another opportunity within Blackbird.AI.

If you have passion for the role, please still apply.

Benefits

Why you’ll love working here:

• Competitive compensation package, 401(k), and equity - everyone has a stake in our growth!
• Comprehensive health benefits for you and your loved ones, including wellness days and monthly wellness reimbursements - an apple a day doesn’t always keep the doctor away!
• Generous vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance!
• A flexible work environment with opportunities to collaborate with your team in person - you can have it all!
• Inclusion and Impact - soar to new heights!
• Professional development stipend - never stop learning!

Location & Work Eligibility:

We are only able to hire candidates currently residing in the U.S. and specifically within the Northeast region. Unfortunately, we cannot offer visa sponsorship for this role. Applicants must be legally authorized to work in the U.S. without future sponsorship. Candidates applying for this position should meet the residency requirement and be able to provide proof of U.S. work authorization.

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Equal Opportunity Employer