Technical Writer

Description

We're excited to grow our team and are looking for a technical writer who lives by our core values: putting People First, being Customer-Obsessed, striving for Excellence, and maintaining Integrity in all they do.

About Claroty:  

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial, and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

Responsibilities

• Collaborate in a complex Agile environment with multi-disciplinary teams, including Product, R&D, QA, Customer Support, and Marketing.
• Gather, analyze, and deeply understand technical information, translating complex concepts into clear and engaging content.
• Plan, develop, write, and maintain technical manuals, knowledge base articles, release notes, API documentation, and online help.
• Independently manage documentation for a dedicated product line.

Requirements

• Minimum of 3 years of experience as a technical writer.
• Experience with Paligo is mandatory.
• Experience with component-based content management systems for content reuse.
• Strong written and verbal communication skills with precise English grammar.
• Proficient in applying a consistent technical writing style.
• Ability to quickly grasp complex concepts.
• Capable of independently handling multiple projects and assignments.
• Understanding of SaaS and cloud products is an advantage.
• Knowledge of cybersecurity is an advantage.
• Familiarity with CSS and HTML is an advantage.

Why Claroty? Our Culture and Benefits: 

• Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space. 
• Work Environment - We have maintained a dynamic, startup approach to achieving our goals. Anyone can introduce new ideas, participate in decision making, and work fast and iteratively to make an impact – from building new product features, to implementing new processes that can make the organization better and more effective. This is evident in our agile software development lifecycle methodologies, instant feedback from the field, and our strong connection with our customers.
• Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers. 
• We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
• We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be. 
• While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.  
• We understand the importance of maintaining a healthy work-life balance. We provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

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