Customer Success Manager - Industrial

Description

We’re growing and looking to hire a Customer Success Manager, who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

As a growing organization and becoming an OT Cyber Security leader, Customer Success is vital to our long-term strategy. Our Customer Success Managers are our customers’ trusted advisors who represent their needs and help them reach their goals while supporting sales and growth opportunities.

This is a full-time remote position for candidates based in Melbourne, Sydney, or Brisbane Area.

About Claroty:

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60.

Responsibilities

As a Customer Success Manager, Your impact will be:

• Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the onboarding stage, and throughout the customer journey.
• Get the customers' feedback and represent their voice within the organization to improve our products and address customers' business needs.
• Take accountability for the success of Claroty's customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as a priority.
• Communicate effectively within the Customer Care team and across other departments such as Support, Marketing, and Product Management.
• Share responsibility with the sales team for renewals and upsells, identifying and supporting expansion opportunities.
• Enhance and deliver a value journey to the customer, enabling their adoption and optimizing their use of Claroty products.
• Communicate new product features and services to customers and provide feedback to the business.

Requirements

What do you need to succeed in this role?

• Proven track record of 5+ years of experience as a Customer Success or Strategic account manager in a successful and fast-growing B2B organization.
• Experience in the cyber-security domain.
• Strong empathy for customers AND passion for revenue and growth.
• Customer-centric mindset, with the ability to identify key champions and potential expansion areas.
• Self-learner and self-starter, able to become a product expert and customer advocate.
• Excellent communication and presentation skills, online and in-person.
• Highly organized with strong attention to details.
• Relevant Bachelor’s degree; preference for computer science or related engineering degree.

Why Claroty? Our Culture and Benefits: 

• Claroty is a people-first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes and are committed to fostering a diverse and inclusive space. 
• Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers. 
• We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
• We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
• We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be. 
• While we have physical offices in New York, Tel Aviv, London, and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work according to their individual preferences and circumstances.  

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.