Distributed Computer Systems Analyst - 37001585

 

 

Distributed Computer Systems Analyst

State of Florida

Department of Environmental Protection

Internal Agency Opportunity

 

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship – protecting our air, water and land. The vision of DEP is to create strong community partnerships, safeguard Florida’s natural resources and enhance its ecosystem. 

 

The Work You Will Do:

DEP’s Office of Technology and Information Services (OTIS) is currently recruiting for a Distributed Computer Systems Analyst. The incumbent of this position is responsible for providing second-level desktop support and problem resolution to local and remote users, as well as technical assistance regarding software, hardware, communications, printers, databases, and asset management.  The incumbent will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous at all times in the interactions with customers.  

 

The Difference You Will Make:

DEP relies heavily on science and technology in order to meet its mission and continually advances modern methods, platforms and innovations for this purpose. Examples at DEP include an application architecture leveraging Azure Kubernetes, a cloud-based server infrastructure, an industry leading data analytics platform, and an advanced security management solution.

 

How You Will Grow:

DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies.  Examples of certifications recently earned by staff include:

 

• CompTIA A+, Security+, Network+
• Certified Information Systems Security Professional (CISSP)
• PMP®; ScrumMaster
• Florida Certified Public Manager (CPM)
• GISP® (Certified GIS Professional)
• Microsoft Certified DevOps Engineer, Azure Solutions Architect
• Oracle Certified Professional

 

Where You Will Work:

This position is in Florida’s capital city, Tallahassee, which is lined with rolling hills, oak trees, and canopied roads.  Tallahassee is a mid-sized city in the heart of Florida’s Big Bend that combines old world charm with a modern pace of life. Home to two major universities as well as a community college and state government, Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

 

This is an on-site position.

 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

 

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

 

Pay: $46,350

 

Your Specific Responsibilities:

• Resolve user-reported problems as expertise permits using available tools and following procedures.  Employee should be helpful, cooperative, polite, respectful, and concerned at all times in the interactions with customers.   Enforce desktop support service level agreements in consultation with end users to establish problem resolution of end user issues.
• Log, track, route, escalate, and respond to all service requests using standard service desk software.  Maintain communications with customers throughout the resolution process.  Record and document all actions taken through the problem-solving process.  Recommend to supervisor procedures and guidelines that assist in the achievement of operational objectives, and/or to resolve operational issues.
• Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance including, but not limited to, computers, copiers, scanners, air cards, and fax machines.
• Research new technologies relevant to assigned duties regarding emerging products or services and make recommendations to supervisor.  Identify methods/techniques for improving the use of existing hardware and software.  Attend technical meetings and training sessions to maintain knowledge and skill set.
• Analyze, troubleshoot, and correct individual and office network connectivity problems.  Coordinate with appropriate Systems staff as required.
• Communicate with program area staff to create/modify file share folders.  Assign appropriate folder permissions based on user/group accounts and determine necessity of inherited permissions.
• Assist with the cross-training of service desk desktop support staff.
• Perform other related tasks as requested.

Attendance is an essential function of this position.

 

Required Knowledge, Skills, and Abilities:

• Knowledge of computer operations, hardware, procedures, and systems;
• Skilled in the use of computer devices, printers, and scanners; 
• Working knowledge of a range of diagnostic utilities;
• Application support experience;
• Strong understanding of the organization;
• Excellent written, oral, and interpersonal skills;
• Keen attention to detail;
• Highly self-motivated and directed;
• Ability to absorb new ideas and concepts quickly;
• Ability to effectively prioritize and execute tasks in a high-pressure environment; and
• Very strong customer service orientation.

 

Minimum Qualifications:

• Knowledge/work experience with computer hardware, procedures, asset management, file share permissions, and systems
• Knowledge/work experience providing technical assistance on software, printers, and data bases
• Knowledge/work experience in setting up new or existing computer equipment

 

Preferred Qualifications:

• Two years working in a desktop support environment

 

Other Job-Related Requirements for this position: 

BACKGROUND SCREENING REQUIREMENT: This position is a Position of Trust. Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  

 

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

 

HR_VeteransPreference@dep.state.fl.us

HR_ER@dep.state.fl.us