Sales Operations Manager

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Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

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At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence.  With Trend Micro, you drive your own development.  You are recognised for your passion to succeed, and can be the best part of yourself here.

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Sales Operations Manager, UK&I – 12 Month FTC

Location, Cork / UK

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global threat research, and continuous innovation, our unified cybersecurity platform protects over 500,000 organizations and millions of individuals across clouds, networks, devices, and endpoints.

Trend Vision One™ delivers advanced threat defence techniques, extended detection and response (XDR), and integration across the IT ecosystem, including AWS, Microsoft, and Google, enabling organizations to better understand, communicate, and mitigate cyber risk. 

Our Trend global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily.

We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place.

Trend enables organizations to simplify and secure their connected world.

Overview:

As Sales Operations Manager for UKI. This role is focused on driving operational excellence through metrics and analytics, sales team performance management, compensation planning, and end-to-end commission process ownership.

As the Sales Operations Manager, you will work closely with the Director Sales Operations and other key stakeholders to ensure accurate and actionable business reporting and insights. Leveraging your strong analytical skills and understanding of sales operations, you will contribute to optimising sales performance, achieving revenue goals, and streamlining the commission process. This is a fixed-term maternity contract for 12 months, ideally starting in February 2025.

Key responsibilities in this role include:

• Collaborating with the Director of Sales Operations, and Sales Leadership to design and implement effective compensation plans and sales incentives.
• Ensuring that compensation plans align with business objectives, sales targets, and industry benchmarks.
• Monitoring and managing the accurate calculation and payout of commissions and incentives.
• Continuously evaluating and refining compensation plans and sales incentives.
• Your expertise and experience in sales operations will be crucial in driving our operational excellence and supporting the success of our sales team.

Commission Process Ownership:

• End-to-End Commission Process Ownership:
• Assume responsibility for the entire commission process, including the commission tools.
• Collaborate with the Project Manager and the technical team to develop and maintain commission tools and systems.
• Ensure accurate calculation and tracking of commissions.
• Prioritising Commission Tool Improvements:
• Gather input from various stakeholders to identify areas of improvement for the commission tool.
• Collaborate with relevant teams to prioritize and implement necessary enhancements.
• Collaboration with Finance and Sales Operations Teams:
• Collaborate closely with the Finance and Sales Operations teams to ensure timely and accurate commission calculations.
• Provide support and guidance primarily to Sales Operations and sales representatives for commission-related queries.

Cross-functional Collaboration:

• Collaborate closely with Marketing, Finance, Technical, HR and Operations teams to align and coordinate sales initiatives across functions.

Metrics and Analytics:

• Collaborate with sales leadership to establish performance standards and goals for the sales team.
• Develop and implement sales performance metrics and KPIs aligned with business objectives.
• With support from the Business Intelligence team, monitor and evaluate individual and team performance against targets, providing analysis and insights.
• Collect, analyse, and interpret sales data to identify trends, patterns, and opportunities for improvement.
• Provide insights and recommendations to drive sales strategy and resource allocation.
• Review and maintain sales dashboards, reports, and presentations to communicate performance to senior leadership.
• If you believe you have the qualifications and skills for this role, we would love to hear from you.

Why Trend Micro?

Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, colour, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

Trend Micro is a progressive employer with a very special and unique culture. Here at Trend Micro you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. We expect leadership, not management. With Trend Micro, you drive your own development. We encourage thought leadership and advocate internal opportunity. Trend is like nowhere else. We embrace all of our differences and are motivated by challenge. We’re not just all about the money. You are recognised for your passion to succeed, and can be the best part of yourself here.

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www.trendmicro.com

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.