Vulnerability Remediation Engineer III

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

As a member of the Vulnerability Remediation team, the Vulnerability Remediation Engineer III shares responsibility for the day-to-day support and development of the Teladoc Global Infrastructure environment.

Essential Duties and Responsibilities

• Automation
  • Utilize automation technologies for repeatable tasks.
  • Software Deployment (Kace, Kaseya, Ansible)
  • Automated scripting tasks (PowerShell, Bash)
• Documentation
  • Create and maintain departmental documentation:
    • Technical Runbooks & Procedures
    • Evaluate current departmental policies and procedures. Update and add new policies where needed.
• Vulnerability Remediation
  • Utilize KACE SMA to create, deploy, and automate software and scripting distribution packages for Windows and Linux servers.
  • Utilize Qualys to assess the vulnerability status of the assets across the enterprise.
  • Utilize Jenkins to maintain and execute coordinated tasks for Vulnerability Remediation.
  • Handle and maintain the confidentiality, integrity, and accessibility of sensitive information. 
  • GitHub
    • Create repositories and branches as needed
    • Make and commit changes to already created repositories
  • Linux
    • Installation, management, and administration of systems (CentOS, Debian, Red Hat, Ubuntu, Amazon Linux)
      • Patch Management and security vulnerabilities remediation tasks.
      • Scripting
      • Various technologies – LDAP, Ansible, Docker, Kubernetes etc.
  • Support
    • Provide off-hours support when necessary.
    • Daily administrative tasks and duties.
    • Knowledge of networking operations.
    • Critical System Monitoring – Experience with PRTG and LogicMonitor
  • VMware
    • ESXI 6.x-7.x
    • vCenter
  • General
    • Adhere to project plans for infrastructure-related projects.
    • Assist with project implementation.
    • Work with technical team leaders and management within the Vulnerability Remediation department to ensure projects are communicated properly and completed on time.
    • Train team members on various products, services, and technologies.
    • Assist with technical initiatives in a team-focused environment.
    • General ticket, task, and project-related work.
    • Engage vendor tech support when required.
    • Experience working in a 24x7 global environment, with colleagues in many different time zones.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• Bachelor’s degree in Computer Science preferred and/or a minimum 3+ years of experience in Information Systems supporting a multi-site enterprise
• Minimum of 3+ years of hands-on experience as a Windows Systems Administrator
• Microsoft Windows Server 2012-2022
• Linux administration
• Amazon Web Services
• Group Policy Management
• VMware 6.x -7.x Infrastructure administration and operation
• Creating and maintaining documentation; Confluence, Visio, Lucid, Jira
• Security patching operating systems and software for Windows and Linux.
• PowerShell scripting
• Bash scripting
• Cron scheduling
• Occasional travel may be required
• Quest KACE Systems Management Appliance (KACE SMA)
• Qualys Cloud Platform
• Kaseya VSA
• TrendMicro
• PRTG Systems Monitor
• Logic Monitor
• Azure
• Excellent customer service skills and must be a team player.
• Candidate must speak English in addition to any other languages.
• Ability to multitask, be self-sufficient, and handle production situations.
• Possesses many areas of expertise and is willing to learn new technologies. 
• Commitment to deadlines, criticality, and willingness to meet the needs of 24x7 environment.
• Experience in environments containing sensitive data PHI (Personal Health Information).
• Strong troubleshooting and problem-solving skills.
• Creative, and can think outside of the box, and ask for help when required.
• Strong verbal and written communications skills.
• Must be detail oriented and a self-starter.
• Ability to present ideas in business-friendly and user-friendly language.
• Demonstrated a willingness to learn and develop career initiatives.

Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Work Environment                                       

                              ☐ Office           ☒  Remote                 ☐ Hybrid (Office & Remote)

Travel: As Business Requires

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.