Sr. Technical Enablement Engineer - Palo Alto Networks

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This is a remote opportunity, covering Central US territory, near a major airport with some travel involved.

Your role: 

As a Sr. Technical Enablement Engineer covering the central region territory, your role will involve providing technical expertise and guidance to partners on their journey towards becoming key Palo Alto Networks partners. You will work as a technical leader with channel partners, providing expertise to support the technical sales and implementation of Palo Alto Networks products and solutions. This role involves collaborating with partners, training them on technical aspects, providing pre-sales technical advice, and ensuring successful integration and post-sales support. The Sr. Technical Enablement Engineer will act as a trusted advisor, driving growth within the region by fostering strong relationships with channel partners and ensuring they have the knowledge and tools needed to succeed.

The primary focus of this role will be on the aforementioned pre-sales responsibilities. Additionally, up to 20% of the role will involve supporting post-sale "Quickstart" installation services of Palo Alto Networks equipment in a services-delivery capacity. This hands-on experience will not only enhance your technical skills but also empower you to engage in high-caliber presale conversations with confidence, having "been there and done that."

KEY RESPONSIBILITIES:

• Partner Development: Build and nurture reseller and vendor relationships, gaining trusted status for transparent collaboration and business planning.
• Education & Training: Deliver comprehensive education on best-in-class IT solutions to facilitate the development of partner practices in key focus areas. Plan and drive technical training sessions for partners, ensuring they are proficient in the company’s products, solutions, and integration processes.
• Technical Proficiency: Enhance the technical skills of partners to help them win more business through sound product knowledge and market relevance. Provide technical pre-sales support to partners, including product demonstrations, and solution architecture advice.
• Stakeholder Engagement: Understand the partner sales organization and identify and engage key stakeholders to drive business success. Collaborate with your sales peers to identify opportunities for new partnerships and expand existing ones.
• Proactive & Prescriptive Engagement: Introduce, demonstrate, and train partners on modern business needs, desired business outcomes, market trends, emerging technologies, vendors, products, and high-margin professional services (collectively known as “solutions”).
• Thought Leadership: Provide relevant thought leadership and strategic advice to decision-makers and key stakeholders to influence investment in growth through Ingram Micro.
• Professional Services Support: Provide part-time technical services support in the form of “Quickstart” installation assistance. Collaborate with the vendor’s technical and services teams to provide feedback on product improvements based on partner and customer feedback.
• Documentation & Reporting: Maintain detailed records of partner interactions, sales influence, and technical support provided, reporting progress to management regularly through our PSA tool.

What you bring to the role:

• A four-year college degree (or additional experience in a related field) with at least 5 years of specific experience.
• Extensive knowledge in at least one of: Networking, endpoint, backup, cybersecurity, cloud solutions, and enterprise IT systems.
• Strong understanding of channel sales models and experience working with resellers, distributors, and other channel partners.
• Excellent communication skills, both verbal and written, with the ability to present complex technical information to non-technical audiences.
• Hands-on experience with product installations, configurations, and troubleshooting.
• Ability to work independently and as part of a cross-functional team, managing multiple projects in a fast-paced environment.
• Strong problem-solving skills and a proactive attitude towards resolving issues.
• Willingness to travel within the assigned region to support partners and attend events as necessary.
• Proven track record of influencing key stakeholders and gaining buy-in for technical solutions.

Preferred Qualifications:

• Industry certifications, e.g., Palo Alto Networks, CompTIA Security+, CISA, CEH, CISSP, or equivalent
• Badges, accreditations, and/or certifications in “advanced solutions” technology categories.
• High levels of executive presence, business acumen, sales acumen, and technical acumen.
• Specialist in technical or business skills.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across the U.S. is USD $92,800.00 - $157,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.