Security Operations Center Technical Support (STS) Analyst I

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

From the largest Fortune 500 companies to the smallest, most innovative start-ups, we help organizations of all sizes navigate a constantly changing security and compliance landscape. We discover – and shut down – advanced cyber attacks. We keep watch over networks 24 hours a day, 7 days a week 365 days a year. And we help commercial organizations efficiently adapt to demanding security compliance requirements.

Job Description

The STS Analyst I is an entry-level position within the security operations center and is responsible for addressing SOC monitoring technical issues and customer technical inquiries. 

The STS Analyst I is responsible for providing effective technical administration through triage, investigation, communication, and reporting.  Under the direction of STS team manager, the STS Analyst I will review and process technical requests from various security ticketing systems and will communicate with customers regularly. The STS Analyst I will provide recommendations for tuning, playbooks, and orchestration. As well as serve as a strategic cyber security guide for all post-sales activity for onboarding customers. 

What You'll Do:

• Triage, analyze, assist, and remediate customer technical inquiries from ticketing systems and/or phone

• Assist in onboarding new ActiveEye monitoring customers

• Provide cyber-related guidance for new customer implementations

• Identify opportunities for process improvement

• Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.

• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.

• Escalate customer issues to senior engineers and /or management when appropriate.

• Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.

• Maintain written knowledge base content to capture new learning for reuse throughout the company and user base.

• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

• Drive support cases to ensure issues are being resolved in a timely manner.

• Ability to investigate and evaluate network traffic, read and interpret logs and packet captures

• Knowledge of computer security/networking concepts

• Familiar with SIEM or similar security tools

• Familiar with managing & analyzing alerts from security tools such as firewalls and IDS/IPS systems  

• Familiar with interpreting and analyzing vulnerability scan results

• Able to become proficient with Windows/Linux-based command line

• Able to become proficient with various monitoring software such as Carbon Black, Crowdstrike, Cortex, etc. 

• Critical thinking and analytical skills

• Good written and oral communication skills

• Familiar with AWS, Azure, or GCP  

Basic Requirements

• Bachelor’s Degree or 3+ years of IT experience 

• US Citizen due to the nature of some government contracts

• SEC+ certification or ability to obtain within 6-12 months of hire

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.