Specialist, Security Operations Center

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Specialist, Security Operations Center (SOC), supports the monitoring and response to internal and external security events with potential impact on senior leadership, staff, business assets, reputation, and facilities. This role assists in conducting video patrols, monitoring security camera feeds, and investigating security alarms. The Specialist contributes to the analysis of security incidents and the monitoring of open-source media for security-related events. They provide support in executing security policies, maintaining physical security systems, and communicating significant matters to the management team. Exceptional communication and organizational skills are required to collaborate effectively with stakeholders.

This position is in-person at the Cable HQ SOC located in West Chester, Pennsylvania.

Assigned shifts are subject to change to meet the operational needs of the SOC. There is also potential to work additional hours during the weekend as necessary.

Job Description

Core Responsibilities

• Assists in monitoring internal and external security events to identify potential threats and vulnerabilities.
• Supports video patrols, monitors security camera feeds, and participates in the investigation of security alarms.
• Contributes to the analysis of security incidents, reviewing findings, and identifying patterns or trends.
• Supports the monitoring of open-source media for security-related events and potential impacts.
• Provides timely and accurate information to support the protection of people, assets/intellectual property, and facilities.
• Follows security policies and procedures to ensure compliance and contribute to process improvement.
• Assists in the monitoring and maintenance of physical security systems.
• Documents and communicates relevant information to support decision-making processes.
• Supports training activities for new Specialists and third-party Security Operators.
• Assists in the development of standard operating procedures (SOPs) and training materials.
• Communicates effectively with peers, partners, customers, and employees.
• Participates in the continuous improvement of SOC processes and procedures.
• Maintains awareness of emerging threats, vulnerabilities, and industry best practices.

Required Qualifications 

• Demonstrated ability to work in a dynamic environment and manage multiple tasks.
• Strong communication and interpersonal skills.
• Proficiency in computer skills (Word, Excel, PowerPoint, and Outlook).
• Basic knowledge of access control, video management, and intrusion detection systems.
• Familiarity with incident management processes.
• Analytical mindset with the ability to identify and escalate critical issues.
• Attention to detail and accuracy in work.
• Awareness of relevant regulations and compliance requirements.
• Interest in threat intelligence platforms and tools.
• Understanding of basic network security concepts and protocols.
• Familiarity with physical security systems.

Education

• Associates / Bachelor’s Degree preferred in an area of study relevant to this position (i.e., Security Management, Criminal Justice, Business Administration, Homeland Security, etc.)

Related Work Experience

• Generally, requires a year of related experience to include, crisis management, physical security, and critical infrastructure protection, risk controls, and loss prevention.

Preferred Qualifications

• Certification or accreditation from a risk or security management program such as: Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Emergency Manager (CEM), Certified Business Continuity Professional (CBCP), Certified Information Systems Security Professional (CISSP), or CompTIA Security+ is a plus.
• Emergency Medical Responder (EMR) certification preferred.
• Security operations center, call center, or emergency dispatch center experience is a plus.

Working Conditions

• Position requires sitting, heavy phone usage, and screen exposure for extended periods of time.
• Must be flexible with schedules and willing to work holidays, nights, weekends, and overtime.
• Potentially high-stress environment with exposure to multiple aspects of emergency incidents.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Physical Security, Security Operations, Teamwork

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.