Client Security Assurance Specialist - EY Global Delivery Services

The opportunity

The Client Assurance team within Information Security is opening a Senior Associate position in Buenos Aires, Argentina  to enable more direct and timely responses to requests triggered by our clients.

As a Client Assurance Associate, you’ll be responsible for monitoring and processing the Client Assurance request intake queue and, updating the Client Assurance online portal. You’ll be part of a truly collaborative environment working with a team dedicated to providing accurate and consistent responses to client inquiries.  As part of that, we’ll need you to have an interest in information security and technical disciplines and be able to successfully build relationships with team members.

You’re likely to balance your time between multiple requests and responsibilities, supporting your team while learning about EY’s leading-edge technologies. It’s all about client satisfaction and assurance that EY will protect client data wherever it is stored.

This position requires excellent English language speaking, reading and writing abilities.

Your key responsibilities

• Contribute to the maintenance, support and improvement of the Client Security Assurance request intake function, including but not limited to initial triage and response of incoming inquiries from client serving teams.
• Respond to some categories of inquiries from client serving teams
• Support the team’s metric reporting and assignment process
• Complete assigned work in line with EY quality standards and expected timeframe
• Identify and support opportunities for process improvements
• Work independently with minimal oversight from management
• No travel is anticipated for this position

Skills and attributes for success

Excellent communication skills are a key attribute in order to succeed in this position.

To qualify for the role you must have

• One year of experience in Information Security or related Information Technology disciplines 
• Familiarity with common information security standards, such as ISO 27001/27002, NIST, ITIL, COBIT
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Fluency in the English language
• Ability to team well with others in a global multi-cultural environment

Ideally, you’ll also have a selection of the following

• Degree in Computer Science, Information Systems, Engineering or a related major
• Basic knowledge of information security and data privacy concepts
• Willingness to pursue related professional certifications and annual training

What we look for 

• An individual who communicates clearly and with self-confidence
• Ability to understand and integrate cultural differences and work effectively in cross cultural teams
• Strong work ethic
• The demonstrated characteristics of a forward thinker and self-motivator who thrives on new challenges and adapts to learning new knowledge

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.