IN-Associate Splunk Platform Support Engineer- IN-IT Services Co IFS Bangalore, Kolkata, Mumbai, Pune.

Bengaluru Millenia

Full Time Mid-level / Intermediate USD 43K - 81K *

PwC

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Posted 18 hours ago

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Responsibilities:
   1.   Managing, Troubleshooting and deploying Global Splunk Enterprise (Distributed & Clustered) components in medium to large sized customers/territories.
2.   Monitor & Keep the Splunk Enterprise instances in good health to serve our customers with highest platform availability.
3.   Monitor & Manage Splunk Platform Incidents, Triage, troubleshoot to fix them and escalate to different stakeholders to resolve the Splunk Incidents by working in 24/7 working shift model.
4.   Managing Splunk Access Roles & Administering Splunk App for Enterprise Security (ES) log management and SIEM solutions.
5.   Create / Troubleshoot parser & scripts used for custom log source integration with Splunk.
6.   Troubleshooting Splunk modules/app, Report filters & queries, Splunk Access Issues & also issues with log source integration.
7.   Consulting with customers to customize and configure Splunk to meet their requirements.
8.   Remediation of logging issues like - Logging outages, Parsing, Time GAP, Field extraction issues and Maintenance.
9.   Platform Health: Conducting regular Splunk Infra health checks, monitoring and taking actions to keep the Splunk environment UP and Healthy for our internal customers.
10.   Visualizations: Have to create visualizations in Splunk and custom queries to improve views & dashboards used for Splunk internal problem solving.
11.   Migrations: Handling Splunk forwarders migration & Log source Re-direction effort required in the “Data Center Migration/ Movement / Decommissioning Projects”.
12.   Fixing Issues: Tracking & Remediation of Splunk UF/ HF forwarding issues & helped in maintaining a healthy log flow.
13.   Hygiene Effort: Cleaning up the Splunk environment by deleting unused configurations &
14.   App Upgrade: Testing and upgrading Splunk apps required to ingest & visualize log data.
15.   Splunk Upgrade : Work closely with the engineering team in Splunk component upgradation activity.