Senior TAC Engineer – Juniper Firewall/Network security

Role: Senior TAC Engineer – Juniper Firewall/Network security

Team: Advanced TAC

Experience: 8+ years

Juniper Network’s Technical Assistance Centre (JTAC) is a team of highly experienced engineers who provide dedicated technical support to customers and partners on Juniper products.

Job Description:

This position is part of Juniper Advanced Technical Assistance Centre and the role will provide Level 3 support for Juniper Security platforms for different product series such as supported are Branch SRX, Mid-Range SRX and High End SRX Series. 

Key Responsibilities

• The candidate is expected to work on highly demanding customer escalations and be the end-to-end owner till the customer issues are resolved satisfactorily.
• Work with various internal and external stakeholders to set expectations, prioritize actions and communicate effectively.
• Closely engage with Engineering teams to resolve customer reported escalations or product challenges.
• Own New Product/Feature readiness to ensure the team is ready when the product comes to market.
• Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities. 
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Mandatory Skills:

• Ability to work independently and in a team setup to deliver outcomes with minimal supervision.
• Self-learner with appetite for continuous development.
• Logical troubleshooting skills in a complex and dynamic work environment.
• Excellent verbal/written communication skills. 
• In-depth knowledge of the following:
  • TCP/IP protocol, OSI Layers, IPv4 and IPv6
  • Application of Firewalls, Access and Perimeter control, Vulnerability Management , Network Intrusion Detection and prevention, Malware analysis & detection tools, Threat intelligence management, UTM Solutions
  • VPNs: IPSec(Authentication and Encryption, DES, 3DES, MD5, SHA, PKI) , GRE, SSL
  • Various Denial of Service attacks, Reconnaissance attempts(ports scans, network scans) SYN flood , Replay attacks
  • IP routing protocols (BGP, OSPF, ISIS)
  • Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
  • High availability (Clustering) and Gateway redundancy protocols (VRRP) ,QOS, Policing, Traffic control
  • Traffic analysis using Wireshark/ethreal or similar tools.
  • Linux / Unix and Virtualization

 Preferred skills:

• MPLS, VPLS, L2 and L3 VPN
• Multicast technologies NG-MVPN, PIM
• Perl/Python//Unix/Expect scripting and Network Automation toolsBasics of Mobility Technology (4G,LTE)
• Cloud Basics - Cloud Concepts • Cloud Virtualization • Cloud Security (AWS/Azure)

Preferred Work Experience

• 8+ years’ experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider).
• Experience in directly interacting with customers (globally) highly desired
• Platform Knowledge: Juniper (SRX series), traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc
• Preferred Certifications - JNCIP-SEC, JNCIE-SEC, CCIE-SEC or other equivalent certifications.