G275SA2 - Mid Level Tier 2 Help Desk - Cleared

Annapolis Junction, Maryland, United States

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  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements

TS/SCI with poly required

  • High School Degree/GES and 15 years of related experience
  • A Bachelor of Science may be substituted for 5 years of experience
  • Hardware experience
  • Remote assistance
  • Remote desktop

One of the Following Certifications Required:

  • A+
  • Network+
  • CCNA Security
  • CySA+
  • GICSP
  • GSEC
  • Security+
  • CND
  • SSCP
  • CASP
  • CCNP Security
  • CISA
  • CISSP
  • GCED
  • GCIH
  • CCSP

Benefits

  • Health & Life Insurance
  • Dental Insurance
  • Disability Insurance
  • 401K Retirement Plan with Matching
  • Tuition Assistance
  • Vacation and Sick Leave
  • Hiring Bonuses
  • Referral Recruitment Program
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    * Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

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    Tags: CASP+ CCNP CCSP CISA CISSP Cloud CND GCED GCIH GICSP GSEC SSCP TS/SCI

    Perks/benefits: 401(k) matching Health care Insurance

    Region: North America
    Country: United States

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