Senior Technical Lead - Security Operations(Reconnect Program)

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Job ID: 34942

Job Level: PT1 Advance

Job Location: Gurgaon

Function: Digital & Information Office (DIO)

Employment Type:  Permanent

Working pattern: Hybrid

Why we need this role:

As a Sr./Tech Lead in Security Operations with a strong focus on project-based security initiatives, drive key security projects and enhance Colt's security infrastructure services. Leveraging expert-level technical and operational skills, you will manage and implement projects across a range of security technologies, including firewalls (Cisco, Palo Alto, Juniper), IPS (Tipping Point), proxies (Zscaler Proxy and ZPA), and load balancers (F5 WAF).

Supporting SOC Manager to ensure SLA and quality standards are met. This role will also include responsibilities like escalations handling, vendor management, and interaction with other support teams to ensure successful delivery of the security services.

What you will do:

Support SOC Manager to deliver the following

Project Scope & Requirements Definition: Work with stakeholders to define project scope, requirements, and deliverables for infrastructure security initiatives.

Lead Design & Implementation Discussions: Direct design sessions, streamline service delivery plans, and oversee implementation to meet security and performance goals.

Operational Leadership & Escalation: Act as a lead and escalation point for the operations team, ensuring incident resolution within SLAs.

Monitor & Report Effectiveness of Security Technologies: Regularly assess and report on the performance of security enforcement tools to maintain optimal security posture.

Incident, Change, and Problem Management: Execute notification, escalation, and communication of incidents and changes, ensuring timely management attention.

Process & Documentation Management: Regularly review, update, and maintain technical and process documentation for the team.

Troubleshooting & Problem Resolution: Resolve issues on security devices, including configuration adjustments, re-installations, and replacements.

Policy & SLA Compliance: Enforce defined security device management policies, procedures, and SLAs.

Preventive Maintenance: Document common problems, share insights, and support the team in proactive problem prevention.

Collaboration & Coordination: Work closely with IT and cross-functional teams, ensuring resource availability and skill alignment.

Service Delivery Improvement: Contribute to service delivery improvements, propose recommendations, and ensure successful implementation of action plans.

What we’re looking for:

• Familiarity with industry standards, policies, controls, and structures related to information security.

• Hands-on Experience in managing and troubleshooting security technologies including firewalls (Cisco, Palo Alto, Juniper), IPS (Tipping Point), proxies (Zscaler Proxy and ZPA), and load balancers (F5 WAF).

• Extensive experience in VPN setup, configuration, and troubleshooting to ensure secure communication.

• Routing & Switching Expertise: Strong background in routing and switching technologies, with a proven ability to troubleshoot related issues.

• Experience in resource, project, budget and vendor management

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.