Threat Advisory Solutions Engineer

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Location - Lisbon, Portugal

This role requires full time work over the weekends. Please note that for this particular role we are unable to support work visas.

Role Summary

Threat Advisory Solutions Engineer (TASE) is a highly technical, hands-on role that requires deep understanding of Cloudflare’s Security portfolio of products and services. The TASE team is on-call 24x7 to help prospective Cloudflare customers with cyber attack diagnosis, solutioning and mitigation, working alongside sales, product and various other teams at Cloudflare.

Role Responsibilities

TASEs are expected to lead the technology discussion with customers reaching out to Cloudflare while they are “Under Attack”, and confidently and calmly handle the efforts of attack mitigation using Cloudflare technology and tools. TASEs work closely with Cloudflare Product and Engineering teams to analyze threat data and provide insights to Sales and Solutions Engineering teams to support the sales process. The role also requires creating threat intelligence reports and collateral for internal and external consumption.

We are looking for curious and ambitious individuals who want to combine their technical, organizational, data-driven research and communication skills with their desire to help customers achieve their goals. Connecting with stakeholders within Cloudflare and utilizing a variety of tools, your role will be to support the Sales and Solution Engineering teams throughout the sales process by focusing on security intelligence, anomaly hunting and incident response. Ideal candidates should be able to leverage intuition, security knowledge and a broad array of tools and advanced security techniques to uncover malicious activity, and assist customers.

Experience should include a combination of the skills below:

• Experience performing technical analysis involving threat event data and evaluating malicious activity.
• Deep knowledge of TCP/IP and related network protocols: knowledge of standard network protocols like TCP, ICMP, DHCP, DNS, HTTP, SNMP etc., and accompanying protocol/packet analysis/manipulation tools.
• Working/in-depth knowledge of information security protection/detection and authentication systems (firewalls, IDS, IPS, anti-virus, etc.)
• Knowledge of commonly-accepted information security principles and practices, as well as techniques attackers would use to identify vulnerabilities, gain unauthorized access, escalate privileges and access restricted information.
• In-depth knowledge of current operating environments (Microsoft, Linux & Other operating systems, and cloud providers).
• Understanding and use of scripting and third party security tools.
• Working understanding of database systems, application system development and installation/implementation processes.
• Exceptional analytical and critical thinking, willingness to challenge the status quo.
• Excellent interpersonal skills.
• Advanced written and oral communications. 
• Self-motivator, team player and independent worker.

Experience and skills below are not required but highly preferred:

• Previous experience in a SOC or NOC, or PEN testing.
• Knowledge of specific security products such as Bot Management, DDoS mitigation and Web Application Firewalls (WAF).
• Awareness of the Zero Trust security model architecture.
• Worked with JIRA or other support desk tools in the past.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.