Chief Information Officer

Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - own it and apply! The future is now! 

Role Summary

The Chief Information Officer (CIO) plays a critical role by implementing technology strategies to drive innovation, ensure the continued growth and success of OANDA’s IT infrastructure, safeguard OANDA’s business by leading all aspects of Corporate IT, Enterprise Applications, IT Service Management, Production Engineering, Data Engineering, and Information Security. The visionary and results-oriented CIO will ensure the confidentiality, integrity, and availability of our data and systems, and establish and drive the strategic direction of the company’s technology and security posture. Reporting to the CEO, the CIO will work closely with executive leadership and the Board of Directors, providing expert guidance on technology, risk management, and to ensure that IT initiatives are aligned with and support OANDA’s overall business objectives.

Responsibilities

Leadership & Strategy: 

• Develop and execute a comprehensive IT strategy aligned with business goals.

• Lead and mentor high-performing teams, hiring a management team that can build cross-geography teams with consistent culture aligned with OANDA’s values.

• Prepare, justify, and operate a large IT budget.

Technology Innovation:

• Stay abreast of emerging technologies and trends in information security, IT, and enterprise applications.

• Drive the adoption of innovative solutions that enhance the security, efficiency, and competitiveness of the business.

• Foster partnerships with technology vendors, consultants, and industry groups to leverage cutting-edge technologies.

Data:

• Lead the data engineering team in building, maintaining, and scaling a robust and scalable data infrastructure.

• Foster a culture of data-driven decision-making by ensuring data quality, accessibility, and governance.

• Champion the use of AI and machine learning to drive innovation and improve business outcomes.

• Partner with business units to identify data needs and develop solutions that enable data-driven insights.

IT Operations:

• Oversee the management of the company’s IT infrastructure, ensuring it is scalable, secure, and provides a foundation for other teams to rapidly deliver solutions in support of business objectives.

• Drive the optimization and modernization of IT operations, focusing on efficiency, performance, and reliability.

• Manage the implementation, maintenance, and enhancement of enterprise applications to support enterprise functions such as finance, customer service, HR, and marketing.

IT Service Management:

• Lead the design and implementation of an ITSM program, including incident, problem, and service management to support the consistent and measured delivery of IT services.

• Develop and maintain an incident response plan, ensuring the company is prepared to respond swiftly to customer and employee-impacting incidents, including cybersecurity incidents, to mitigate impact, protect, and restore operations.

• Foster a culture of continuous improvement, analyzing incidents and predicting failure modalities to implement preventative measures.

Information Security:

• Lead the development and implementation of a robust information security program, protecting against cyber threats and data breaches.

• Ensure compliance with current and upcoming industry standards, regulations, and best practices, including ISO 27001, GDPR, and financial services regulations.

• Oversee the design and execution of security awareness programs to foster a culture of security within the organization.

Risk Management & Compliance:

• Conduct regular risk assessments, identifying vulnerabilities, threats, and risks to the company’s information assets.

• Establish and maintain risk management frameworks to ensure the organization’s risk appetite is balanced with business objectives.

• Collaborate with legal and compliance teams to ensure adherence to relevant regulations and standards.

Behavioural Competencies

• Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that others want to know; gives appropriate context and details when speaking.

• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

• Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

• Teamwork - Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.

• Business knowledge: Possesses a thorough understanding of the business, its objectives, and has the required industry knowledge to work towards advancement of the organization’s goals. Monitors business news, industry changes, market situations, monitors other changes in the internal and external environment – and applies existing knowledge to make the right decisions.

• Decision Quality - Makes good and timely decisions that keep the organization moving forward. For example, swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.

• Ensures accountability: Takes full responsibility for oneself and others. Ensures that the commitments are fulfilled in due time, and abide by the organizations’ policy, procedures, and its obligations towards external parties and legislation.

Skills

• Planning and Organizing: Works independently to prioritize tasks that are the most important in the present moment. Plans, organizes, and schedules tasks to stay aligned with the team’s work to meet business objectives.

• Review and Reporting: Can review existing information and new data, combine them to generate reports that offer relevant insights, information, and recommendations for self and the relevant stakeholders to make appropriate decisions on the organization’s learning needs.

• Relationship management: Works with others and forges productive working relationships with team members or across divisions. Builds work relationships with internal and external stakeholders to achieve mutual objectives with the aim of achieving organizational goals.

• Data collection and analysis: Can independently use required tools to monitor and analyze trends in data, gain insights and apply them in reports, presentations, and other communication tools to guide decision-making.

• Assessment: Can use multiple sources of information to draw reasonable conclusions and use them to make recommendations for the advancement of organizational objectives.

• Leadership: Possess the capability to manage and lead a group of people towards meeting specific long-term and short-term objectives. 

• Action Planning: Can independently develop action plans required for performing necessary tasks based on identification of business requirements.

Qualifications 

General education and work experience

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field. A Master’s degree or relevant certifications (CISSP, CISM, CISA) is preferred.

• 15+ years of experience in IT and information security, with at least 7 years in a senior leadership role.

• At least 4 years experience in a senior leadership role within the financial services or online trading sectors at a firm regulated by at least three of the following: US National Futures Association (NFA), UK Financial Conduct Authority (FCA), Japanese Financial Services Agency (JFSA), Polish Financial Supervision Authority (PFSA), and/or Monetary Authority of Singapore (MAS).

• Deep understanding of IT infrastructure, enterprise applications, and cybersecurity frameworks.

• Proven track record of managing large-scale IT projects, cybersecurity initiatives, and incident response.

• Strong knowledge of regulatory requirements and industry standards for financial services.

• Excellent leadership, communication, and strategic planning skills.

• Ability to work effectively in a fast-paced, high-pressure environment.

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Learn more about our culture here.

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