Product Support Engineer

Location: Bangalore - Indraprastha, India

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

Join a leading cybersecurity firm committed to safeguarding critical business data and applications in both cloud and on-premise environments. We’re seeking a seasoned Application Security Specialist to strengthen our team, support our clients, and drive security innovation.
Key Responsibilities:
Provide expert-level support (Level 2/3) for application security, collaborating with customers, partners, and internal teams.
Troubleshoot complex technical issues, including performance bottlenecks, system crashes, and security vulnerabilities.
Deliver training sessions and create educational content to enhance team knowledge.
Manage customer escalations, offering effective solutions while adhering to service level agreements (SLAs).
Analyze support trends and work with product teams to improve our security offerings.
Mentor junior engineers and contribute to the knowledge base with guides and technical articles.
Required Skills:
8+ years in technical support, specializing in network security and operating systems (Linux/UNIX).
Strong understanding of internet security, TCP/IP, HTTP, firewalls, and cloud ecosystems (AWS, Azure, GCP).
Proficiency with tools like Wireshark, OpenSSL, and curl.
Excellent communication and problem-solving skills.
Ability to quickly grasp and apply new technologies and processes.
Preferred Qualifications:
Experience in scripting (Perl, Python, Shell) and knowledge of CRM systems (Salesforce, Jira).
Relevant certifications (CCNA, CISSP, AWS, etc.).

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!