Customer Success Manager, Cybersecurity Products

GBP 59K-73K (estimate) Mid-level Full Time Found 12d ago

Tasks

• Build customer relationships
• Conduct security assessments
• Coordinate with technical teams
• Develop customer success plans
• Drive cybersecurity solution adoption
• Ensure smooth onboarding and support
• Identify workflow improvements
• Influence product development based on customer feedback
• Lead business reviews
• Manage customer retention and renewals
• Monitor usage metrics
• Partner with sales for growth
• Translate technical features to business outcomes

Perks/Benefits

• Benefits
• Career development
• Continuous learning opportunities
• Hybrid working
• Inclusive environment

Skills/Tech-stack

Account Management | Cloud Security | Communication | Customer Engagement | Cybersecurity knowledge | Firewall | IAM | Network Security | Problem Solving | Project Management | Stakeholder management | Technical Collaboration | Threat detection | VPN | WAF | Zero Trust