Technical Product Engineer (Cloud Application Security)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

Beta Programs Leading:

Leading beta programs involve overseeing the planning, execution, and evaluation of the beta testing process for our product. This includes recruiting participants, defining testing criteria, gathering and analyzing feedback, and coordinating communication between customers and product management teams to ensure issues are addressed and improvements are implemented before the final release. 

Customer Engagement:

Engage with customers to gather insights and feedback for product improvements, understand customer needs, and pain points, and analyze customer data and feedback.

Assist in product demonstrations and presentations to clients.

Collaborate with customer support teams to address technical inquiries and concerns.

Participate in the evaluations to assess product success.

Support our customers and engage the customers about group initiatives.

Product Demonstrations and Enablement:

Conduct product demos to showcase product capabilities to potential customers.

Assist sales teams in presenting technical aspects of products to prospects.

Develop and train internal teams and customers on product features and best practices.

Support customer-facing teams with technical expertise.

Technical Expertise:

Act as a technical representative involved in product installations, setting up internal labs for demos, and testing new releases.

Stay informed about the latest cybersecurity trends, threats, and technologies to communicate product value effectively.

Feedback Loop:

Facilitate communication between customers and product teams to ensure customer needs are considered in product development.

Gather and analyze feedback to continuously refine product strategies.

Cross-Functional Collaboration:

Work closely with customer-facing teams, and product managers to align on product features and improvements.

Act as a liaison between technical and non-technical teams.

Work closely with product management, engineering, and sales teams to align product strategies with product development.

Your Impact

• Work with a highly technical team of Technical Product Engineers on a wide variety of tasks

• Collaborate with sales, engineering, product management, product marketing, customers, partners, and additional teams to promote and bring innovation

• Facilitate communication between customers and product teams to ensure customer needs are considered in product development

• Coordinate and lead ambitious projects in a multi-functional capacity with other teams

• Work closely with Product Managers and provide direct product feedback for future development

• Mentor team members in their career development

• Develop best practices around Application Security trends

• Produce highly visible demonstrations of content to showcase product capabilities for internal and external audiences

• Create high–quality integration guides for customers

• Lead beta programs involve overseeing the planning, execution, and evaluation of the beta testing process for our products

• Act as a technical representative involved in product installations, setting up internal labs for demos, and testing new releases

Qualifications

Your Experience

• At least 2 years of experience with technical teams such as Systems Engineers, Solution Architects, Development Teams, or TMEs

• At least 4 years of experience with cybersecurity products, including hands-on experience in integration and operation

• Experience in working with Product Management

• Familiarity with a wide view of today's security landscape - Experience with Application Security products would be a plus

• Hands-on experience with Git, CI/CD technologies, including its integration, configuration, and operation

• Experience managing cross-functional programs in a fast-paced environment, with the ability to manage multiple projects and priorities

• Experience in project management and supporting large enterprise environments

• Excellent written and verbal interpersonal skills with strong presentation abilities

• A team player who creatively and effectively solves complex issues and establishes best practices proactively

• Ability to inspire teams, colleagues, and executives - paired with an ability to execute

• Strong work ethic, integrity, and organizational skills

• Ability to present to CISO or higher–level executives and lead thought discussions

• Experience in software development is a bonus

Additional Information

The Team

Our engineering team is at the core of our products and connected directly to the mission of preventing cyberattacks. We are constantly innovating — challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before.

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

#LI-TD11

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.