Sr Solutions Architect - Professional Services

Torq is your security product’s favorite security product. Our enterprise-grade security hyperautomation platform unifies and automates the entire security infrastructure to deliver unparalleled protection and productivity. Torq drives maximum value and efficiency from existing security investments. It supercharges security teams across the Fortune 500 with powerful, easy-to-use no-code, low-code, and full-code workflows that reduce manual tasks, freeing security professionals to focus on higher-value strategic activities.

There’s electricity in the air at Torq. We’re a dynamic, extremely motivated team of go-getters. Every one of us is inspired to propel our customer and partner ecosystem to new heights through hyperautomation. We’re always looking for amazing people across every discipline to join Torq.

Torq is a fast-growing cybersecurity company with 500% growth in customers and 300% revenue growth since 2023. We are looking for a Senior Solutions Architect to join our growing Professional Services organization in Costa Rica.  This role will report to our Director of Professional Services. 

Key Responsibilities:

• Implement Torq for our customers, ensuring a high quality of customer experience.
• Act as the primary point of contact for key clients, building and maintaining strong relationships.
• Provide technical guidance and expertise to the professional services team and clients.
• Understand customer needs and requirements, providing tailored solutions to meet their cybersecurity and automation objectives.
• Conduct regular status meetings and progress reviews with clients, ensuring transparency and effective communication.
• Identify and mitigate project risks and issues, ensuring proactive problem-solving.
• Support the sales team in scoping and proposing professional services engagements.
• Contribute to the development of new service offerings and enhancements to existing services.
• Enable our partners to deliver services by providing them with the necessary training, resources, and support.

Qualifications:

• 5+ years of experience in professional services, project management, or consulting roles within the cybersecurity space.
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Strong problem-solving abilities and a strategic mindset.
• Strong organizational and time management skills, with the ability to juggle competing priorities while working with multiple strategic opportunities and customers.

Preferred Qualifications:

• Experience with multiple cybersecurity solutions and experience in implementing SOC applications.
• Experience with Python, Bash, Golang.
• Relevant certifications (e.g., CISSP, CISM, PMP).

If your experience is close but doesn’t fulfill all requirements, please apply.  Torq is building an outstanding company. To achieve our goals, we are focused on hiring great people with different backgrounds, perspectives, and experiences.

As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation age, marital status, veteran status or disability status.

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