Information Security Analyst - Customer Trust

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry.  With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.

Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.

With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.

As a Information Security Analyst - Customer Trust, you'll have the opportunity to develop, mature and operate a global customer assurance function. Your team will be the center of providing trust to our customers throughout the sales lifecycle. This role will work directly with our customers and internal stakeholders to demonstrate Instabase’s security, compliance, and privacy posture and how we align with industry best practices and applicable laws. 

What you’ll do: 

• Partner with the sales organization to address our customers’ security, compliance, and privacy needs, including addressing questionnaires, audits, and calls for both customers and prospects
• Grow a program dedicated to addressing and anticipating customer security, compliance, and privacy requirements
• Develop SME-level expertise in the features of Instabase products and infrastructure
• Manage the education and training of Instabase’s security, compliance, and privacy posture to the sales organization
• Create and own security, compliance, and privacy assets including websites, white papers, and FAQs.
• Review security clauses in contracts; advise on Instabase’s security, compliance, and privacy posture and ensure contracts accurately reflect our measures 
• Assist where applicable in compliance audits

About you: 

• You have a BS in information security, information systems management, or computer science or equivalent experience in compliance, information security policy, information security 
• You have had exposure to:
  • One or more compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA, PCI, etc.)
  • Salespeople, the sales process, sales reporting, and the general nature of sales
  • The current privacy landscape and regulations (e.g., GDPR, CCPA)
  • Bonus: 3rd party tools similar to Safebase, Jira, and Salesforce
• You possess the ability to own and manage multiple tasks and high priority projects
• Highly skilled communicator and influencer with the ability to describe complex concepts in easy to consumable terms
• Proven previous experience streamlining processes and producing quality metrics 
• Previous experience supporting customer facing teams is a major plus
• You are a team player who enjoys working with others

For US-based roles: The base salary range for this role is $135,000 to $150,000 + bonus, equity, and US benefits. The actual pay may vary based on factors such as location, experience, and skills.

#LI-Hybrid

Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.