Steward, Technology Information Governance Compliance Audit

Steward, Technology Information Governance Compliance Audit 

Firm Summary

 

White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work. 

It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people. 

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

 

 

Position Summary

 

As the Information Governance (IG) Compliance Audit Steward, you will help with the execution of the Client compliance processes covering client audits, questionnaires, and certifications. The role will include timely delivery to plans and goals, set from the Manager, following their direction in executing our services.

Key senior stakeholders to interact with include, but is not limited to, the Firm’s General Counsel, Data Protection Officer, Technology Cyber Security leader and Practice Technology department. Additional key stakeholders for client audits and questionnaires will include partners and practice leaders as well as external client compliance teams and certification auditors.

 

Our Functional Area

 

Technology at White & Case plays a key role in enabling our lawyers in practicing law around the world.

Our team comprises three functions: Business Services – who maintains, develops, and supports our enterprise systems, Operations – who designs, builds, and supports our communications and data center operations, and Technology Support – who provides desktop, audio visual and training support. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.

Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses business analysts, data architects, application developers and engineering staff covering a range of technologies that include virtualization, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state-of-the-art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capabilities, and mobile devices. Our Shared Services centers deliver Service Desk and Operations functions that support our colleagues and monitor Firm systems 24 x 7.

Working closely with our business services colleagues to support the Firm’s Finance, Human Resources, Marketing, and Knowledge systems, the Technology Department is at the heart of the Firm’s global operations.

 

Duties and Accountabilities1

 

Essential duties:

• Help with the execution of the Client compliance processes
• Overall help provide support as needed to Technology compliance tasks
• Ensure daily work and delivery of work product follows the documented processes with quality
• Liaise with the IGC Audit Analyst and other team members to support Firm personnel requests on information governance best practices as well as responses to the above process requests
• Works closely with accountable Firm stakeholders across client compliance to ensure the team coordinates timely delivery of work requests
• Participate in the analysis, design and operation of automated systems and processes, business requirements definitions, workflow and procedure development supporting the above
• Provide support for the annual and quarterly IG enablement sessions
• Assist with legal hold workflows on a as needed basis.

IG Compliance Operations:

• Take and deliver work assignments for the client compliance process domains
• Support the department initiatives to drive changes in working practices and Firm culture to accelerate the adoption of modernized client compliance and certification practices
• Meet the performance expectations of team members and embrace ongoing feedback
• Provides requested operational support for projects relating to client and firm data
• Timely execution of plans and reports progress towards goals relating to client compliance and certification information management and storage
• Where requested to draft, reviews and presents proposals, project plans, status reports, metrics, and other information in a format and style relevant for the intended audience
• Make recommendations on updating and/or drafting team policies and procedures by reviewing and analyzing the team’s systems and requirements in line with our best practices
• Maintain knowledge and experience in all relevant Information Governance systems and procedures within the Firm
• Provide testing and feedback for new Information Governance Compliance systems and procedures evaluated by the Firm
• Meet Firm attendance and reporting requirements and policies
• Provide guidance and support to fellow team member
• Assist with other IG Compliance initiatives as needed

Client Compliance:

• Support the Information Governance Compliance leaders in working closely with the Technology Security Team and Technology Service Management Team to periodically obtain statistics and produce reports related to client-driven deliverables
• Support maintaining the evidence repository used for both internal and external audits including establishing a tracking mechanism to maintain currency of policies, procedures and technical evidence
• Assist with performing research on newly identified client technology-related requirements to determine compliance status
• Assist in auditing procedures to ensure compliance with Firm policies
• Provide GDPR and other Privacy compliance and process support; coordinate execution of Subject Access Requests with OGC
• Liaise with both Technology department colleagues as well as other business services departments including General Counsel, Business Intelligence, Compliance New Business, Marketing and People to obtain relevant policies, procedures, activity reports and key contacts in conjunction with client audit requirements and related initiatives where requested

Firm Certifications:

• Support the team with the Firm’s ISO program and related certification initiatives including efforts to maintain existing certifications and meet requirements for new ones as identified by Technology management
• Help to maintain the schedule of both internal and external Information Security audits (controls, security, and certification)
• Support the coordination of Technology audit-related tasks and facilitate the timely resolution of any audit findings by supporting the action owners within the Firm
• Assist in maintaining the Technology compliance issue management tracking and resolution process that will address known issues, according to severity and potential impact to the organization
• Support the monitoring of the execution and progress of required testing and auditing activities for the IG department by internal and external parties leading to successful certification of the company on an ongoing basis
• Work with owners to ensure that documentation and evidence is kept current with existing practices
• Identify any gaps in documentation, and work with accountable parties to resolve

 

Qualifications

 

• This entry-level position in the department seeks candidates that may have 1 or more years' experience in business
• An educational background from a wide variety of disciplines including information technology, legal, compliance, information management, and/or records management will be considered
• Graduate of Computer Science, Management Information System, Business Administration, Political Science, or any related courses prefered
• Client service focus
• Demonstrated ability to deliver clear, concise, and factually accurate written and oral communications appropriate for the intended audience
• Proficiency in a Legal Document Management Systems (DMS) a plus, with preference given to candidates with a working knowledge of iManage Work in a legal setting, including matter workspace and document security
• Prior experience or working knowledge using and/or administering ISO certifications, plus Records Management solutions a plus
• Introductory proficiency in Microsoft Office and M365 applications, (e.g., Word, Excel, PowerPoint, Teams, Visio)
• Introductory knowledge of information governance principles, practices, and technologies.
• Proficiency in using the latest virtual meeting and collaboration platforms (e.g. MS Teams, Webex etc.)
• Ability to see the big picture
• Introductory negotiation skills
• Time management skills, ability to stay calm under pressure when juggling multiple tasks
• Driven by professional growth and intellectual curiosity
• A professional presence and judgement
• Team player with a can-do attitude
• Proactive, resourceful, takes initiative
• Fluency in English.

 

Benefits at White & Case

 

• White & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible.

Equal Opportunities

• White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
• Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.acquisition@whitecase.com.

Location and Reporting

• This is a hybrid professional in-office / remote role that is based in our primary offices, that may occasionally require business travel. Must be available to work outside of standard work hours, as needed to meet business demands.
• This role reports to the Information Governance Compliance Manager, Supervisor or Team Leader.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

 

Primary Location

: United States-Tampa 

Expected Workplace: Hybrid 

Job Posting

: Dec 5, 2024, 9:04:55 PM