Customer Assurance Analyst

Customer Assurance Analyst

You and your team

The Customer Assurance team is part of the LSEG Sales enablement function, performing a key role responding to risk and control environment related client requests for information on LSEG and its products/services, working in partnership with clients, providing a quality service, to ensure their requests are fully understood and met.

This position is based in Gdynia, via a hybrid working model. This position is to work Polish office centric hours.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Responsibilities

• Responsible for provision of information and data in response to client or customer due diligence questionnaires and information requests, including specific focus on queries related to operational resilience risk and controls covering Technology Resilience, Business Continuity, Third Party Risk, Information Security, Data and broader risk management practices:
  • Verify and interpret the requests using data base and following guidelines
  • Select the appropriate responses to provide the client / customer
  • Input to compliance and quality assurance checks to ensure client / customer needs are met
  • Liaise with other team members or functions to communicate status of requests or escalations where additional information / action may be required
  • Ensure internal SLAs are met, including execution and delivery timelines.
• Adhere to Data Classification and Data Handling Standards as part of day-to-day process execution
• Input to continuous improvement initiatives to enhance the operating model and team processes

Essential criteria

• Previous operational risk or resilience experience including a good understanding of the principles of Technology Resilience, Business Continuity, Third party risk, Information Security and Data Protection.
• Strong command of English, with excellent written skills and attention to detail.
• A basic command of MS Word and MS Excel
• Previous experience working in a task-based arena, handling tasks from start to finish, in a timely and efficient manner
• Experience of reviewing, prioritising and allocating tasks based on capacity and demand

Desirable criteria

• Previous experience of managing client communications
• Previous experience with ServiceNow
• Previous experience of populating and distributing due diligence responses
• Hold CISA (Certified Information Systems Auditors) qualifications or CISM and/or industry experience
• Additional European languages (French, German etc) beneficial

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.