Trust Security Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Trust Security Engineer

Main responsibilities:

• Customer consultation to determine outcomes, success criteria and challenges/gaps.
• Develop and implement plans of action to close gaps and drive successful outcomes.
• Interface with Technical Support and/or R&D to resolve technical issues that may impede success.
• Define and create memorandums in accordance with customer’s business requirements.
• Articulate security processes throughout the organization.
• Create customer reports to achieve project alignment and unity of effort.
• Review and investigate issues raised by client and provide accurate guidance based on current documentation.
• Understand client software configuration and customizations
• Understand the install, configure and customize solutions by following implementation guides and manuals.
• Coordinate client environment data, configuration and setup in order to investigate possible issues.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process.
• Collaborates and adds value through participation in peer case reviews, providing comments and suggestions.
• Provides reliable solutions to a variety of problems using sound problem solving techniques.
• Performs technical root cause analysis and outlines corrective action for given problems.
• Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution
• Assist with Customers request assistance via many channels including, phone, email, and various web contact methods (chat, e-Services).
• Working in accordance with NICE support process, procedures, contractual SLA’s
• Documenting all customer interactions in CRM tool in accordance with SLA.

Required Experience:

• Excellent verbal and written communication skills in English.
• At least 2 years in technical support facing customers and resolving issues.
• Fast learner with ability to educate her/himself on relevant technologies
• 2 years of experience with application development
• Intimate knowledge of the customer’s connected applications.
• Excellent technical and analytical skills.
• Familiarity with servers tuning and solving performance issues plus.
• Technical development/debugging and diagnosis skills
• Integration experience with desktop enterprise software applications.
• Excellent organizational skills, ability to set own task lists and timelines.
• Ability to work in a team.
• Demonstrated interest and ability to communicate across technology and business boundaries.
• Bachelor's degree in computer science (or equivalent).

Good to have:

• Knowledge on cloud software infrastructure (AWS, Azure, GCP)
• Speaking multiple languages
• Cybersecurity training and certifications

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.