Senior Security Analyst, Customer Trust

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

The Customer Trust team provides sales and customer support to build customer confidence in Global Relay security and privacy controls, compliance practices, technical architecture, and product functionality. The team focuses on proposal management, customer due diligence and security assessments, corporate information requests, and daily customer inquiries on trust-related topics.

The Senior Security Analyst, Customer Trust engages directly with customers to answer their security, privacy, and compliance questions. You’ll complete security and privacy questionnaires, support the Sales and Customer Success teams on customer calls, and work closely with the Security team to address customer security findings. This is a great opportunity for a security professional with excellent communication skills to contribute directly to sales and gain exposure to the security challenges and expectations of global banks and other large, highly regulated organizations.

Your responsibilities:

• Complete security and privacy questionnaires for Global Relay customers and prospects.
• Provide security and privacy expertise for RFPs with indepth security questions.
• Assist Sales, Customer Success, and other support teams with customer security and privacy questions.
• Support the Sales team on prospect calls where security and privacy expertise are required.
• Support the Customer Success team on annual vendor review calls.
• Work with the Security, Operations, Development, and other internal teams to research, write, and fact-check content for customer responses.
• Assist the CISO with review and tracking of customer security findings.
• Contribute to customer-facing documentation of the Global Relay security and privacy programs.
• Assist the Lead, Customer Trust with annual reviews of high-risk Global Relay vendors.

About you:

• 3-5 years of experience in cybersecurity, vendor risk, or a related field.
• Strong understanding of cybersecurity principles, standards, and controls.
• Experience with security audit frameworks like ISO 27001 and SOC 2.
• 2+ years of customer support experience, preferably in software or IT.
• Strong writing and communication skills.
• Independent worker who can manage multiple projects without supervision.
• Ability to translate complex technical topics into polished and concise writing appropriate to the intended audience.
• Ability to work with and influence all levels of staff—including executives and technical experts—without direct authority.
• Comfortable in a fast-paced environment with tight deadlines and competing priorities.
• Ability to independently research and understand unfamiliar technical concepts.
• Close attention to detail, quality, and accuracy.
• Strong judgement and ability to analyze and handle complex situations.
• Ability to develop and maintain a broad knowledge of Global Relay technology, services, operations, and business strategy.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. 

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program. 

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base Salary Range:$80,000—$100,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.