Sr. Manager, Security Assurance & Insights

Job Description

Join Zendesk's dynamic and innovative global Security team, a leader in SaaS solutions powering billions of conversations for over 100,000 renowned brands. We are seeking a visionary Senior Manager, Security Assurance & Insights to lead our efforts in establishing and maintaining customer trust while driving security excellence in a fast-paced, dynamic environment.

As a senior leader, you will manage a global team of security professionals, overseeing programs that connect our customers with our internal Security, Legal, Privacy, and Sales teams. This is a hands-on, multifaceted role that requires a blend of strategic leadership, technical acumen, and project management expertise to advance Zendesk’s security initiatives and ensure compliance with global frameworks.

Key Responsibilities:

• Team Leadership: Manage and mentor a global team of security professionals, fostering growth, collaboration, and high performance.

• Customer Assurance: Oversee customer-facing security programs, including risk assessments, RFPs, and audit responses, ensuring clear communication of security practices and compliance.

• Program Management: Lead security assurance initiatives aligned with regional market expansions and business growth goals, contributing to revenue generation and customer trust.

• Security Agreement Oversight: Review, redline, and negotiate customer contracts (e.g., MSAs, DPAs, BAAs) with a focus on security-related clauses to support high-value deals.

• Risk Mitigation: Develop and implement risk assessment and mitigation strategies, automating processes to streamline security operations.

• Cross-Functional Collaboration: Act as a key advisor to internal teams, providing actionable insights and guidance on security, legal, and privacy matters.

• Insights and Reporting: Maintain and enhance repositories of security questionnaires and artifacts, providing clear, timely insights to stakeholders.

• Innovation and Thought Leadership: Stay ahead of emerging trends in cybersecurity and SaaS security to drive continuous improvement.

Qualifications:

• Experience: At least 10 years in cybersecurity, with 5+ years in leadership roles, managing global teams and initiatives in SaaS or cloud environments.

• Technical Acumen: Proficient in security frameworks, compliance standards, and technologies relevant to SaaS and cloud environments (e.g., AWS, GCP).

• Certifications: Relevant certifications (CISSP, CCSK, CISA, or equivalent) and expertise in industry frameworks such as SOC 2, ISO 27001, FedRAMP, and GDPR.

• Project Management: Proven track record of managing complex security projects and programs, including market expansion initiatives.

• Strategic Leadership: Strong ability to align security strategies with business goals, driving security as a revenue enabler.

• Communication Skills: Exceptional ability to articulate technical concepts to diverse audiences and foster trust with customers and stakeholders.

• Problem-Solving: Analytical and creative mindset with the ability to navigate ambiguity and complex challenges.

• Education: A degree in Cybersecurity, Computer Science, Business Management or a related field is preferred.

• Helpful Tools Experience: Familiarity with tools such as Zendesk, OneTrust, Loopio, Workday, Salesforce, Confluence, Jira, and Coupa is advantageous but not mandatory.

The Poland annualized base salary range for this position is zł260,000.00-zł390,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.