Associate, Investigations - Business Conduct Office, Ethics and Compliance

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Business Conduct Office is an integral part of Visa's global legal and compliance team.  The Business Conduct Office provides global oversight for the Visa Code of Business Conduct & Ethics, Visa's Compliance Hotline and online compliance reporting system, conducts investigations, provides general compliance counsel to various areas of the Visa business, and provides oversight for related policies (such as Conflicts of Interest and Non-Retaliation).

The Associate of Business Conduct will support Visa’s investigations program and Visa’s Conflict of Interest disclosure program. The Associate will be responsible for relevant program administration tasks such as managing the Visa confidential hotline, the Business Conduct Office and Conflict of Interest mailbox, responding to requests from internal and external stakeholders, support with all program reporting needs and assist on special projects. In addition, the Associate will be expected to work collaboratively across multiple functions at Visa such as Legal, Compliance, People Team, Employee Relations, Internal Audit, Sourcing, Cyber Security and Finance.

Visa promotes an ethical culture and provides employees and outside partners with safe and confidential channels to report concerns. This position requires proactive day-to-day management of the Business Conduct Office.

This position is an Individual Contributor role.

Job Responsibilities

• Support investigations of alleged misconduct involving Visa employees, both financial (such as Conflict of Interest, Travel and Expense, vendor kickback, etc.) and People – related (Harassment and Discrimination, retaliation], etc.)
• Support the Conflict of Interest program by reviewing disclosures submitted by employees including providing guidance on potential conflicts and obtaining necessary approvals
• Provide guidance to employees and management regarding the application of the Code of Business Conduct and other related company policies
• Coordinate investigation hand-off and follow-up for alleged policy and legal violations to ensure they are appropriately assigned, investigated and resolved expeditiously and in compliance with internal procedures and legal requirements
• Clearly document all reported cases and efficiently manage case queue on the Business Conduct Office case management system
• Support in trend analysis, track and report case metrics (including intake method, alleged violations, outcome, discipline, etc.), compare to industry benchmarks, and summarize results for internal reporting purposes (monthly and quarterly)
• Provide support for annual policy review and updates  
• Support other Business Conduct Office projects such as legal and regulatory risk assessments, audit requests, training, etc.
• Support forensic review needs for BCO investigations including data collection requests, data ingestion, eDiscovery case setup and other forensic administrative tasks

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• Associate: Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications:
• 2 or more years of work experience
• 2+ years of experience in an ethics, compliance, human resources and/or
employment law role
• Experience conducting internal investigations including intake, investigation,
resolution and summary reports
• Excellent verbal and written communication skills
• Excellent data analytic skills
• Proactive, highly responsive, sensitive to confidentiality concerns, ability to
empathize while maintaining professional objectivity, collaborative in close
team environment, diplomatic, and flexible in adapting to occasional changes
in case priorities
• Proficient with database and case management systems and tools
• Experience drafting, updating and implementing compliance-related policies
• Ability to work independently and use good judgment while also collaborating
frequently with BCO team members and others in Legal/Compliance/People
Team
• Facilitate development and analysis of case-related metrics and statistics

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 62,000 to 85,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.