Business Process, Smelting & Refining - Security Operations Center Communications Officer (SOCCO)

Job Description

Division : Business Process, Smelting & Refininig

Position Title : Security Operations Center Communications Officer (SOCCO)

Work Location : Gresik, East Java

Purpose of the Position

The SOCCO plays a pivotal role in maintaining efficient and secure operations at the FMS/FMR facility. As a crucial member of the Risk Management Department, this position ensures seamless communication and coordination during regular operations and in emergency scenarios. The SOCCO will primarily operate from the Security Operations Center (SOC) at either the FMS or FMR site, providing vital support to both on-site and external security teams. This role is essential for maintaining the safety and efficiency of the FMS/FMR facility, demanding a candidate with dedication, alertness, and a robust ability to manage complex situations.

Key Duties and Responsibilities

Security Operations Center Management: Serve as the locus of communications for the Risk Management department.

Incident Response: Receive incident reports, assess situations, and initiate appropriate response protocols.

Information Relay: Ensure continuous communication with management regarding incident updates and critical situations.

Emergency Coordination: communicate approved protocols and escalation during times of emergency.

Communication Systems Oversight: Address and direct responses to communication system failures.

Interdepartmental Liaison: Collaborate effectively with other emergency responders and departments.

Secure Transport Coordination: Maintain communication with secure transport teams, verify vehicles and drivers, and track shipments.

Key Challenges

Background, Education, and Work Experience

• Minimum 2 years of experience in a specialized security or similar role (e.g., communication, visitor management, or receptionist).
• Garda Pratama Training or equivalent (preferred).
• Working knowledge of English and proficiency in industry-specific terminologies.
• Additional industry, vocational or tertiary certifications highly desirable.

Core Competencies

• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Proficiency in handling communication equipment and systems.
• Acute crisis management and problem-solving skills.

Decision-Making Responsibilities

• Assessing and initiating response protocols during emergencies.
• Managing and deploying resources effectively in the absence of senior management.
• Making critical decisions regarding secure transport and incident management.

Deadline : December 19, 2024