Senior Manager, DevOps Engineering - Cortex XDR

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Cortex team builds and delivers the industry’s most advanced SecOps platform, consisting of XDR, XSIAM, XSOAR, and XPANSE. As a member of the Cortex DevOps team,  your role involves operating and maintaining a large-scale GCP environment 

We are looking for a motivated leader in the capacity of a Sr. SRE Manager to join our Cortex XDR DevOps group in our India center. We are responsible for reliability, scalability, and Operational excellence while keeping an eye on latency, performance, and capacity of GCP hosted data stores , primarily BigQuery. As part of this role, you will  collaborate closely with our engineering teams to develop innovative solutions that provide clear and actionable insights into our systems’ performance and health. More information about the Cortex product can be found here

• Contribute to the success of the Data platform team.
• Develop expertise in new technologies
• Work with developers, researchers, data scientists, and security experts
• Ensure that applications are scalable, and reliable
• Develop tools and automation frameworks
• Automate robust deployment of robust services
• Orchestrate end-to-end monitoring and alerting
• Participate in design reviews

Your Impact

• Build, grow and nurture a high-performing SRE/DevOps team, including hiring, mentoring, and professional development
• Contribute to a  seamless 24/7 round-the-clock site reliability engineering workflows in conjunction with the regional teams in the organization
• Influence and align the Organization's vision by collaborating with Customers, Partners, Product Management and Engineering teams
• Deliver high-quality results with full ownership and take the product/ service to the next level
• Implement and promote Agile methodologies and SRE/DevOps practices to streamline development processes
• Own career development of the team through active coaching
• Foster a strong team culture of engineering excellence, customer passion, collaboration, diversity and inclusion
• Communicate effectively with stakeholders, including upper management, to provide updates on project progress, risks, and roadblocks
• Facilitate clear and open communication within the SRE/DevOps team

Qualifications

Your Experience

• 15+ years of experience in SRE/DevOps roles, with a focus on cloud-based infrastructure
• 5+ years of experience managing a team of SRE/DevOps engineers primarily working in Google Cloud ( GCP ) 
• Deep knowledge of modern infrastructure management and site reliability engineering practice, including Infrastructure-as-Code tools (e.g., GCP , AWS , Terraform, K8s , Help etc.)
• Solid understanding of public cloud technologies (GCP, AWS , Azure) with hands-on technical knowledge of Google Cloud Platform ( GCP ) 
• Deep knowledge of modern software development tools/ways of working (e.g., git/GitHub, DevOps tools, metrics/monitoring, ) and development environments to provide DevOps services and solutions
• Experience with building tools to improve the reliability of systems, automated remediation of issues, or improve scalability with hands-on experience collecting performance data, analyzing, troubleshooting, and tuning
• Leverage AI-driven operations to enhance incident response, automation, and proactive monitoring, and to improve overall system efficiency
• Knowledge of defining and monitoring system quality measures, including SLIs (Service-level Indicators), SLOs (Service-level Objectives), and Service-level Agreements (SLAs)
• Work closely with customer support teams to provide timely and accurate updates to customers during incidents, setting realistic expectations for resolution times (MTTR)
• Lead the development and implementation of robust incident management processes, ensuring timely detection, response, and resolution of incidents affecting system reliability
• Exceptional leadership skills with the ability to inspire, mentor, and motivate a team, including performance evaluation and career development
• Excellent communication skills with the ability to work collaboratively and effectively with cross-functional teams and knowledge-sharing
• Ability to interact effectively at all levels with sensitivity to cultural diversity
• Ability to convey complex technical concepts to non-technical stakeholders
• Active listening, conflict resolution skills, strong problem-solving abilities
• Capacity to handle high-pressure situations and make critical decisions quickly
• Understanding of the company's business goals and the ability to align team efforts accordingly

Additional Information

The Team

We are a global cybersecurity leader, dedicated to protecting the digital age by preventing successful cyberattacks. The Cortex group of products XDR, XSIAM , XSOAR Platform enables organizations to embrace digital transformation securely, leveraging automation, analytics, and continuous innovation. Designed for ease of use and automation, it empowers customers to prevent cyberattacks and focus on priorities. Through our Application Framework, we foster an open ecosystem of developers, maximizing the value of existing investments in data and security infrastructure.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.