Senior Program Manager

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

As a Senior Program Manager, you will manage multiple, enterprise-scale customers primarily within the US DOD and IC.

Your role is pivotal in driving customer success, streamlining operational processes, and ensuring effective adoption and post-onboarding outcomes. Working in a cross-functional capacity, you will gather and analyze client feedback, transform insights into actionable recommendations, and guide the successful deployment and adoption of Recorded Future across the client’s enterprise. Establishing open communication channels internally with the broader account team, Sales, Product, Marketing, Data Science, and C-Suite executives will be crucial. Additionally, regular communication and comfort with engaging with clients at all organizational levels, to include individual analysts, unit supervisors, and organizational leadership, is fundamental to being successful. If accepted, the applicant will be expected to obtain the Recorded Future Certified Analyst Lab (CAL) certification within the first 3 months of employment to enhance analytical capabilities and operational effectiveness.

 By fulfilling this role, you will contribute significantly to our mission of securing our word with intelligence and enhancing client success.

What You'll Do : 

• Execute Programs: Lead large, complex client projects with executive visibility with many internal and external dependencies and stakeholders
• Drive value: Deliver and deploy Recorded Future Intelligence Products, Services, and Engagements across large, multi-dimensional customer teams 
• Define success: Establish organizational requirements, business/security outcomes, metrics, and reporting/communication plans for clients to ensure successful Recorded Future implementation
• Monitor Progress: Track and report on program performance, integrating feedback from executives and customers for continuous improvement.
• Assess Customer Health: Utilize system tools and client engagements for regular evaluation of customer health, operational progress, and adoption metrics on a large scale.
• Align Initiatives: Ensure all initiatives align with company and client objectives focused on achieving account goals and client requirements to deliver a premium experience.
• Sector Awareness: Stay updated on industry trends and the regulatory landscape to identify any obstacles or opportunities within the client space.

What You'll Bring :  

• Prior United States military or intelligence community experience
• 8+ years of experience with 3+ years operating in a senior capacity
• Demonstrated experience in leading and working in cross-functional teams.
• Comfort with regularly interacting with C-Suite level executives internally and externally.
• Bachelor’s degree in a relevant field (e.g., Business Administration, STEM, or related discipline)
• DC-based / National Capital Region
• Ability to travel to client sites up to 25% of the time
• Ability to obtain a top secret security clearance
• Project Management: In-depth understanding of project management processes and methodologies.
• Client Workflow Mastery: Expertise in analyzing, navigating, and optimizing client workflows across various functions, ensuring alignment with project goals and clientexpectations.
• Communication: Exceptional verbal and written communication skills, with the ability to articulate complex concepts in a clear and engaging manner to diverseaudiences, including technical and non-technical stakeholders.
• Problem-Solving: Break down complex issues, devise a plan, and expeditiously execute to address roadblocks.
• Relationship Building: Foster strong and enduring relationships internally and externally with clients.
• Professionalism: Uphold integrity and professionalism in all interactions.
• Enthusiasm: Approach your role with energy and a commitment to the mission.
• Accountability: Own your mistakes and ensure accountability within the team.
• Planning and Management: Focus on driving accounts forward while achieving account goals and objectives

Preferred Qualifications

• Relevant industry certification (e.g. Security+, CISSP, CISM, PMP, PgMP, etc.)
• Recorded Future specific certifications

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info? 
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.  By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com 

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.