Network and Security Engineer

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

We’re searching for a Network & Security Engineer to be part of our diverse team of talent here at NCS!

Overview

As a Network and Security Level 1.5 Engineer, you will be responsible for the initial support and maintenance of OneCare’s client. This role provides 24x7 standby onsite and remote troubleshooting support, onsite HW replacement, security patches and firmware or software upgrade of Network and Security devices while ensuring SLA contractual obligation is met.

What will you do?

Network and Security Maintenance

• Perform routine network maintenance and system upgrades, including service packs, patches, and hot fixes.
• Hardware replacement which requires prepping up the replacement device with same firmware/software and patches with faulty device. This also requires basic to intermediate configuration.

Troubleshooting and Support

• Identify and resolve network and security issues promptly.
• Provide technical support to end-users and escalate issues to higher-level engineers when necessary.
• Document network problems and resolutions for future reference.

Security Management

• Adherence to all clients Security and Cyber hygiene policies.
• Respond to security audits and vulnerability assessments.

Incident Response

• Part of the 24x7 rotational standby to support all clients 24x7 ensuring meeting SLA.
• Respond to network and security incidents.
• Participate in incident response drills and post-incident reviews.
• Follow all processes, including timely escalation to senior engineers.

Documentation and Reporting

• Conduct and maintain accurate and up to date Preventive Maintenance report where contractually obligated.
• Daily regular accurate update of incident tickets.
• Collaborate with other engineers to ensure comprehensive documentation of network and security procedures/SOP.

 The ideal candidate should possess:

• Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Preferably 3 or more years of working experience with focus on network and security support roles
• In depth knowledge of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and security technologies (VPN and IDS/IPS)
• Deep understanding of packet capture analysis and network physical and logical topologies
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to express oneself to stakeholders
• Willingness to work in a 24x7 environment, including nights, weekends, and holidays as needed

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.  

Learn more about us at ncs.co and visit our LinkedIn career site.