Junior Security Analyst

Junior Security Analyst

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The Junior Security Analyst is responsible for the monitoring of customers’ IT security environment and is the point of contact for GMS enterprise customers. 

How you will make your mark:  

• Deliver 24/7 strategic account support by proactively monitoring customer’s security IT environment 

• Work with vulnerability and compliance management tools to assess security profiles and react accordingly 

• Respond to customers inquiries and triage security alerts within respective SLAs 

• Coordinate support activities 

• Participate/Drive ITIL based change management, problem management, incident management 

• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency 

• Communicate effectively with technical and non-technical stakeholders  

• Monitor and detect Information Security incidents in real time through centralized monitoring system(s) 

• Monitor and analyze network traffic, intrusion attempts, activity logs, and system alerts for trends, anomalies, and potential security breaches from SIEM and other platforms 

• Provide resolution following SOPs (Standard Operation Procedures), working closely with end customers and senior engineering staff 

• Incident response handling and coordination with Level 1/2/3 teams 

• Run, lead, and communicate on active incidents to key stakeholders 

• Manage customer expectations; keep customers informed, set, and follow commitments 

• Keep precise case documentation and case ownership 

About you: 

• University degree or in process of obtaining 

• Professional experience: at least one year in customer support environment 

• Fluent in written and verbal English  

• Analytical skills 

• Ability to isolate and solve problems and to follow predefined processes 

• Excellent communication skills  

• Understanding of enterprise computing environments, applications, and TCP/IP networks and protocols 

• Knowledge of detecting, responding to, containing, and remediating live security incidents 

• Industry IT infrastructure monitoring tools and solutions 

• MS Office 

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job:

Services

Job Level:

Intermediate

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.