Logistics Security and Loss Prevention Manager

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Description

The Loss Prevention Manager (LPM) leads all related physical security operations and loss prevention support for Coupang Logistics Services (CLS) throughout Korea.

As an LPM, you will be part of Coupang Global Security (CGS) team and program. You will ensure that CGS Policies and Standards are implemented. You will support the delivery of our business targets and the strengthening of our brand by managing security and loss prevention risks that could impact our employees and customers, affect our business operations, inflict damages to our tangible and non-tangible assets and have adverse impact on our company brand and reputation. You will achieve these objectives by identifying vulnerabilities, preventing risks, responding to on-going incidents and investigating thoroughly security and loss prevention (S&LP) incidents to identify and mitigate root causes to prevent recurrence.

The LPM reports into the Global Director of Security and Loss Prevention. The LPM role covers a 24/7 operation, and you must be flexible to, when necessary, work all shifts, including weekends and/or overnight shifts.

Key Responsibilities

• Subject matter expert for all internal and external partners. Identify, promote, and implement risk-based, reliable, consistent, integrated, and cost-effective security measures that are designed based on proven S&LP practices and concepts
• Partner with internal customers to present and evaluate current and future S&LP services, processes, and initiatives
• Provide a secure working environment for our employees
• Evaluate threats, assess risks, and implement risk management strategies
• Incident response planning, implementation, execution, and management
• Ensure a high level of compliance with internal and external standards and regulations
• Address loss mitigation, physical security considerations, and potential and actual workplace violence incidents per policy
• Oversee and lead investigations of theft and fraud and conduct interviews when appropriate and per policy
• Conduct S&LP audits and facilitate regular maintenance and troubleshooting of security systems. You will raise the security awareness within the employee population by training small groups in security topics and advising on personnel security matters.
• Prepare S&LP Weekly Business Review deck. Track and report on key performance indicators
• Inspire performance excellence from all security services team members and third-party vendors. Lead the way to ensure that Master Service Agreement is met and/or exceeds exceptions. Hold vendors accountable to meet customer demands

Location

• Each manager will be in charge of different regional sites. Please specify your preferred region.
  - East Region: Seocho/Songpa, Guri/Namyangju, Suwon/Yongin, and nearby centers
  - West Region: Incheon/Bucheon, Gimpo/Goyang, Shiheung/Ansan, and nearby centers

Basic Qualifications

• Bachelor’s Degree or 5+ equivalent professional experience or military experience
• 3+ years of experience in law enforcement, security, loss prevention, risk management, supply chain management, or other related field
• Proven loss prevention program exposure, including experience in a distribution environment,
• Demonstrable ability to proactively gather the right data from appropriate sources, while considering all the facts and other perspectives
• 1+ years of experience with MS Office Professional Suite, including Excel.

Preferred Qualifications

• Influencing skills. Ability to move followers effectively into action, not with coercion but by eliciting their desire and conviction in the vision and values articulated by the organization
• Communication skills. Ability to identify the customer’s expectation, adjusting language and style to suit the listener
• Solutions-focused, customer-focused, and delivers excellent follow-up
• Experience with security equipment such as intrusion detection devices, access control systems, and video review system
• Experience with various business types such as logistics, warehouse, distribution center, and multi-site loss management.
• Interviewing and Interrogation experience beneficial such as Wicklander and Zulawski, LPQ, CPP, LPC, CFI or other certifications is a plus
• Workplace Violence, management and/or Business Continuity experience, is a plus

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
*The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
*Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

[Details to Consider]
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.
• Your personal information will be collected and managed by Coupang as stated in the Application Privacy • • •  Notice is located below.
https://privacy.coupang.com/en/land/jobs/

[Document Return Policy]
1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.