Vice President, Technical Account Manager, Cyber Risk

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll’s Cyber Risk team works on over 3,000 cases a year, including some of the most complex and highest profile matters in the world. With experts based around the world, supported by ground-breaking technology, we help protect our client’s data, people, operations and reputation with innovative assessments, investigations, and intelligence. We are the only company in the world with the expertise and resources to deliver global, end-to-end cyber risk management, supporting organizations through every step of their journey toward cyber resilience.

Clients count on us for quick and expert support in the event of and in preparation against a cyber incident; from incident response to risk assessments, and complex forensics to breach notification and ID theft remediation we help clients – of all sizes – respond with confidence.

RESPONSIBILITIES:

We are looking for bright, motivated, and inquisitive minds to join our Kroll Responder Customer Operations Team as a Technical Account Manager, supporting a designated portfolio of clients. The candidate will focus on delivering and managing outstanding customer experiences with our managed services, from the initial onboarding of new customers to providing ongoing relationship management, product training, service response, and support. You will be responsible for a portfolio of clients and will be their primary point of contact for any issues regarding the service.

• Serve as the primary point of contact for long-term clients and assist with different activities related to deployment, provisioning, user education, and the support of Kroll services to guarantee a prompt and efficient experience.
• Schedule and attend frequent calls and meetings with clients to discuss new discoveries from Responder services. Discuss current trends and possibilities for updating or improving the service, as well as any challenges they may be experiencing.
• Collaborate with other members of the Cyber Risk team, such as sales, marketing, engagement managers, and security analysts, to offer solutions for client needs, and to provide feedback and support.
• Collaborate with Kroll’s strategic partners as needed for the services.
• Stay current with the latest tools, and technologies essential for delivering high-quality technical account management services, ensuring the ability to provide informed recommendations and support to clients.
• Provide expert assistance on threat detection, SIEM and EDR tooling, including deployment and maintenance, to enhance clients' Cyber Security posture. Offer guidance or direct clients to the appropriate resources, ensuring effective situational management.
• Continually inspire confidence in our organizations' ability to keep customers safe and well supported and produce greater value. Aligning passionate TAMs with customers to ensure success.

REQUIREMENTS:

• Minimum 3 years’ working in a customer facing role, ideally in Information Technology with a record of delivering results.
• Experience working within the information security industry is preferred.
• Strong knowledge of core cyber security principles and their application within commercial environments – Example – understand the principle of least privilege.
• Ability to respond rapidly, multi-task, and communicate effectively both verbally and in writing with customers, team members, and engagement managers.
• Must be detail and process oriented, requiring demonstrated excellence in time management, project management and prioritization.
• Must have outstanding written and verbal communication skills.
• Must be able to think independently, critically, and exercise good business judgement whilst maintaining a professional demeanor in all client and colleague interactions.
• Must be enthusiastic, flexible, and collaborative within a team environment.
• Must have outstanding communication, client relationship management, and problem resolution skills, with the ability to effectively advise leadership.
• Understanding of common threat actor techniques, malware behavior and persistence mechanisms is preferred.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via careers.kroll.com