AMS Technical Solutions Manager – Application Security+

Location: Texas_Remote_Worker, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales CPL and Imperva have combined forces to become the largest data security and application security vendor in the world and to jointly develop cybersecurity products for the largest companies around the globe. The joint offering allows covering all aspects of application security and data security for our customers in a way no other vendor can compete with, and makes the Thales and Imperva brand the strongest in the market worldwide! 

USA - Remote

Position Summary

A customer driven leader who has a blend of technical expertise and business acumen to lead a team of Technical Account Managers. We are looking for an individual who leads by example as the TAM team provides ongoing technical guidance and mentorship on implementation, expansion, new features, and best practices. The mission of this leader will be to ensure our TAMs are driving product adoption by exploring solutions that ensure customers find value in our product. This team is responsible for providing technical guidance and solving complex problems for our strategic customers, resulting in increased product adoption, and ensuring customers’ objectives are met and high value use cases are delivered.

Key Areas of Responsibility:

• Be a customer's advocate and work with customers, partners, customer account teams, and other internal Imperva teams to reach timely resolutions. 

• Create and deepen customer relationships by building rapport and traveling customers on-site as needed. 

• Subject matter expert on Imperva Application Security Suite of products (DDOS, DNS Protection, Cloud WAF, On prem WAF, API Security, ABP) 

• Deep knowledge of cyber security industry best practices to serve as a trusted advisor to solution topology and architecture of customer environments 

• Collaborating with CSM/PS/Support teams to review high-value and high-risk accounts 

• Providing technical explanation of current product design, best practices, and roadmap changes 

• Optimizing customizing environments to get maximum value from Imperva products and services 

• Performing value assessment to review architecture, technology environment, and business requirements 

• Provide optimization and expansion opportunities and best practice recommendations 

• Solidifying the partnership with the customer and Imperva  

• Identifying expansion opportunities via cross-sell and upsell 

Minimum Qualifications

• Ensure team is delivering on their customer and team objectives  

• Ensure customer retention and growth as well as healthy margins 

• Ability to understand and communicate concepts quickly, succinctly, and accurately.  

• Build and maintain trusted, long-term relationships with customers

• Excellent problem-solving skills with a strong sense of customer commitment

• Demonstrated ability to evaluate business needs, network infrastructure, web application architecture, security requirements, and DNS configurations of clients to deliver appropriate integration solutions. 

• Bachelor’s degree with a minimum of 8+ years of relevant work experience.

• 3+ years experience working with Cloud or Security or Network related products. 

• 2+ years experience leading a team and motivate a team during times of change 

The anticipated TTC range for this role is $125,000 - 175,000 Annual. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.