Video Surveillance Agent I

DIRECT HIRE: A great entry level opportunity in Bowie, MD.  The Video Surveillance Agent I is responsible for observing and responding to urgent situations in a call center environment and acts as a liaison between client, field officers, and emergency response personnel to ensure accurate and timely communication. As the key point of contact in an emergency, the Video Surveillance Agent I must provide exceptional customer service and good judgement to help facilitate the safety and welfare of life and property. 

Pay: $18hr, $20 after 60-day probationary period
Benefits: Health, dental and vision insurance eligibility, 401K with employer match, PTO, Short Term Disability, Long Term Disability & Life Insurance, Paid Parental Leave after 1 year of work, Vacation Reimbursement Program, Eligible for overtime and shift differential hours
 
The Video Surveillance Agent I position is a 100% on-site position with overnight shift hours. The position has a work schedule that could include evenings, weekends, and holidays.
 
KEY RESPONSIBILITIES

• Monitor client sites and dispatch police department as needed
• Provide continuous observation and surveillance for client sites
• Coordinate efforts to effectively safeguard assets and enhance the safety of patrons and staff
• Report incidents or suspicious activity to client representatives or company management utilizing established procedures
• Responsible for the prioritization and management of critical and non-critical events including but not limited to access control, safety breaches, intrusion detection, video tours and emergency response
• Respond appropriately to events by evaluating the situation and reviewing the client post orders on what procedures to follow for each request type
• Gather data and documents within proper systems as required
• Inform client, field management, or law enforcement/EMS of any serious safety, business jeopardy, or other operational situations
• Provide event history and update information as appropriate
• Document daily activity and incident reports in the company’s online system with concise, detailed, and accurate information
• Provide ongoing administrative support for the RTOC and shift supervisors
• Advise shift supervisors of any updates with contact profiles, database information, or procedures 
• Seek updates from clients and field supervisors and update in the RTOC database
• Assist with and/or initiate projects that improve the overall efficiency of the MVG Operation Center, such as testing and evaluating new security technologies
• Deliver excellent customer service
• Perform other duties as assigned

MINIMUM QUALIFICATIONS

• High school diploma or equivalent

PREFERRED QUALIFICATIONS

• Minimum of one year customer service experience (not essential)
• Basic computer skills
• Excellent verbal and written communication skills (clear and concise)
• Excellent organizational skills and attention to detail
• Strong problem-solving skills
• Ability to handle multiple priorities in a fast-paced environment
• Ability to act with integrity, professionalism, and confidentiality
• Continuously seeking process improvement
• Excellent customer service skills

SAFETY AND QUALITY CONTROL

• Ensure that the company’s safety program is always enforced at a zero-tolerance on the project site
• Ensure the company’s quality control plan is enforced

TRAINING AND CERTIFICATIONS

• Company training as assigned

A successful candidate must pass a pre-employment drug test and background check.

Once you've applied, for a faster response, please text "VSA" to 904-712-6140.

INDH