Cyber Field Specialist - Must reside in WA/OR - Remote w/travel

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• Everyone is focused on serving the customer and we do that by collaborating and supporting each other
• Associates look forward to coming to work each day
• Every associate matters and makes a difference

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Job Summary  

The CE Cyber Field Service Associate is to support the operations of the Clinical Engineering Department with regards to production medical equipment IT systems and various Connectable & Connected Device Inventory (CDI) projects. These operations entail responding to and supporting with technical expertise Client driven integration projects, medical device network configurations, connected device inventory management, service and repair requests, identifying fault conditions and remediating if capable, or contacting and teaming with the Client Information Technology Department resources to resolve issues. This individual will utilize downtime plans, logistics, and training to support the operational data workflows of the integrated medical devices and the production environment. The CE CYBER Technician will ensure clinical equipment systems are fully inventoried, interfaced and/or integrated with various information systems in a consistent dependable manner, as determined by the Client’s Information Technology Department, in accordance with conventional networking and security practices, the Medical Equipment Management Plan and the TRIMEDX Clinical Engineering Program policies and procedures.  

Location: This role is eligible for primarily remote-based work with up to 50% travel. Must be based in the Pacific Northwest (Western Washington or Western Oregon) to meet the travel demands of the position.

Knowledge, Skills, and Experience Skills:  

• Understanding of medical device technology 

• Knowledge of healthcare and clinical environment risk factors 

• Knowledgeable of the operation of and experience in the maintenance and repair of a wide variety of medical equipment and systems  

• Knowledge of IT infrastructure and enterprise IT security 

• Knowledge of computers, operating systems, security, and networking  

• Ability to interpret technical documentation and manuals 

• Basic analysis of test data and interpretation of schematic diagrams 

Required:  

• Associates degree or equivalent certifications in a related Cyber Security/ Information Technology/ Bio-Medical Field of Study 

• Ability to coordinate efforts across multiple teams and at multiple points in system lifecycle 

• Strong written, verbal, and presentational communication skills  

• Ability to understand and analyze business problems to derive technology-based solutions 

• Ability to work independently and make decisions within the scope of responsibility  

Preferred:  

Bachelor’s degree in related field  

Accountabilities: 

• Supports and monitors Connected Device Inventory 

• Creation of Medical Device Security Assessments using internal tools and manufacturer documentation 

• Provides assistance in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI 

• Establishes themselves as a support liaison for the Clinical Engineering Department related to networked and/or integrated medical devices and/or systems.  

• Promotes uniform maintenance and repairs on production medical device systems across the Client’s healthcare enterprise.  

• Responds to CDI trouble calls pertaining to data flow issues from customers.  

• Verifies proper data flow conditions on the CDI  

• Under supervision, provides guidance and assistance in the area of Clinical Engineering-IT (CE-IT)  

• Assist with developing communication content and reports for TRIMEDX customers on medical device security issues. 

• Supports data/configuration backup procedures and processes, for installation and/or upgrade of CDI devices and systems; as well as related equipment  

• Supports Client IT and various medical device and software vendors to lab test solutions prior to these solutions being put into the production environment  

• Develops working knowledge and skills of Clinical Engineering staff to the level attainable for all server based medical equipment applications that Clinical Engineering is responsible for, as defined by the scope of the Client agreement in order to acts as a System Administrator in partnership with Client IT and Clinical teams for these systems  

• Assist in the preparation and delivery of status reports on program matters and ongoing events according to response procedures.  

• Advise TRIMEDX customers on device updates and upgrades due to medical device security issues.  

• Support TRIMEDX field associates during incident response and disaster recovery for medical devices serviced by TRIMEDX.  

• Assist in the documentation, reporting, and communication of incident response activities.  

• Assists with organization and coordination of field response and remediation activities as necessary.  

Problem Solving and Analysis  

• Recommends solutions based on established best practices  

• Uses logic and analytical thinking to solves problems 

Decision Making / Autonomy  

• Provided clear priorities of the projects and will collaborate in tactical decisions  

• Issues not defined by best practices are escalated to senior team members or management  

• Self-sufficient and capable of working with direct supervision within this learning role  

Communications & Interactions 

• Communicates with peers and management on status issues and decisions 

• Facilitates discussions for the project with the project team and peers 

• Interacts with peers to gain broader business and/or technical exposure  

Applicants can expect a compensation range of $75,000-105,000 for this opportunity.  This is the reasonable estimate that TRIMEDX believes it might pay for this particular job based on applicable circumstances at the time of posting. TRIMEDX may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience and qualifications.

At TRIMEDX, we support and protect a culture where diversity, equity and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success. We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement.   

We embrace people’s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences. 

Visit our website to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.

TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.

Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.