Information Security (CISO) – Identity & Access Management (GIAM) - Analyst 2

The Identity and Access Management (IAM) Analyst is responsible for fulfilling access requests within a variety of banking applications and infrastructure systems. The objective of the role is to manage user roles and access privileges within compliance of set information security policies and standards.

At the Intermediate Level, the Analyst is expected to:

• Have a strong understanding of the Identity and Access Management (IAM) - products, processes, resources and tools in their respective platform with an ability to review processes in accordance to Citi policies,
• Support Identity and Access Management (IAM) operation including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support,
• Handle complex requests and issues independently by having a good understanding of security administration processes, practices, and policies; escalate a severity issue to relevant parties and assist in resolution,
• Provide audit related deliverables in short turnaround time, participate in compliance and audit related meetings,
• Work with the team to ensure completion of Marketplace requests, troubleshooting incident issues, closure of compliance-related action items and tasks are done within operational and controls thresholds, 
• Understand Continuity of Business and supports its application to IAM processes by maintaining resources like process control document up-to-date, ISA accesses, etc. within applications in scope of support,
• Identify potential opportunities and raise to management's attention, as well as raise ideas to improve information security controls for supported systems,
• Maintain availability to customers, team members, escalation manager, and senior management and handle customer and team interactions in a manner that lives up to Citi's leadership principles,
• Effectively utilize Talent Management process (i.e. goal setup, self-assessment, feedback, individual development plan etc.) to manage own performance and work on continuous development
• Assist in the development of team members by providing coaching and training particularly to new team members or new team processes,
• Complete other tasks/activities/projects in connection with the organizations' goals not detailed in the current job description such as automation, migration, controls culture, etc.
• Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency.

Qualifications:

• Bachelor’s Degree/University degree of any course and minimum of 2+ years of experience in an Information Security role or related field with service delivery and customer relationship management
• Interprets the principle of Information Security concepts and policies and ability to apply into day-to-day work
• Demonstrate an understanding of the risk associated with cyber security and the controls set in place to manage risk in identity and access management
• Proven use of discretion and sound judgment on handling of information with subject to sensitivity
• Flexibility to work in various shift to provide on-call, holiday and/or weekend support on a periodic frequency
• Proven capability to work within a team, seeks the input of others and greets change with optimism, curiosity and resilience, ability to manage multiple priorities and adjust to evolving work needs
• Understand and relates own goals to Citi, business' and teams', create SMART goals and demonstrate accountability to achieve them
• Consistently demonstrate clear and concise written and verbal communication in the English language as well as sensitive to audience diversity
• Strong analytical skills and ability to use (Citi) Lean methodology to identify process improvements; utilize Microsoft applications to analyze and interpret data

Advantages:

Relevant experience in the following platforms may be preferred in some case(s):

• For Enterprise Systems: IBM RACF, CA Top Secret, AS/400, Stratus, Tandem, Unisys,
• For Unix: Unix OS, LDAP

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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