National Security Operations Coordinator

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

 
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

Support the National Security Operations Manager and play a key role in Vicinity’s Centre of Expertise for Security and Emergency management across the national portfolio. 

Key Responsibilities

• Supporting the priorities within the security strategy 

• Incident investigation and support to centre management teams; data analysis to identify key trends and develop solutions to improve national practices.  

• Conducting and supporting Security Risk assessment and assurance processes across the portfolio to maintain a regime of controls for related Enterprise and operating risks.  

• Engaging with all centre management teams to develop a more integrated and proactive approach to Security & Emergency management 

• Maintain a relationship with key security providers  

Key Accountabilities  

Strategy & Policy 

• Assist with the implementation of the security strategy 

• Conduct risk assessments and audits to identify security vulnerabilities as it relates to our assets 

• Support the design and implementation of appropriate security measures to mitigate identified risks 

• Support the implementation of Standard Operating Manuals (SOM’s) across suppliers and security teams 

Incident Reporting & Analysis 

• Support the management of the security incident reporting system, ensuring effective recording of security incidents and utilisation of the data 

• Analyse crime trends, incident patterns and identify opportunity/risk response areas 

• Provide comprehensive reports to the organisation on security-related matters relevant to the audience 

Contractor Management 

• Support relationship with security providers, ensuring delivery of service standards/KPIs 

• Proactive partnering with security providers to develop a culture of continuous improvement and understanding of technology opportunities for ongoing best practice  

• Attend quarterly reviews with National Security Operations Manager with providers and provide input where required 

• Monitor contracted security providers for compliance with state legislation relating to licensing  

• Have oversight of contractor roster data to ensure accuracy and that payment aligns with service provided 

Asset Operations 

• Support for Asset teams on security, incident management and emergency management matters 

• Support with retailer engagement programs around security and safety. 

• Partners with Operational Technology management team to co-ordinate and support investment strategies for security and emergency technology across the portfolio, providing recommendation to Centre Manager teams, as required

External Stakeholder Relationships 

• Serve as the secondary point of contact for law enforcement and other relevant community stakeholders regarding significant security matters 

• Stay updated on latest counter-terrorism practices 

Emergency Management 

• Act as a support person to the Emergency Management Liaison person 

• Assist with oversight at asset level of Emergency Management training provider in support of LGARS team  

• Respond to or support Centre Management teams with security incidents and emergencies, coordinating with law enforcement and emergency services as needed 

• Act as a 2nd delegate in Emergency Management Liaison (EL) for RIMT 

• Support the review of all EM incidents  from a security risk mitigation POV 

Key Role Relationships  ​

• National Operations Team 

• Centre Management teams 

• Procurement 

• Health & Safety 

• Legal, Governance, Risk & Safety 

• Law Enforcement agencies 

Experience & Capabilities  

ESSENTIAL EXPERIENCE (what you have done) 

• 5+ Years in law enforcement/security operations or related discipline  

• Advanced knowledge of modern security threat management, systems, tools, and techniques and can effectively apply the concepts

• Demonstrated ability to utilise relevant technology including AI and analytics to detect and respond to identified threats. 

• Demonstrated skills and experience in resolving information security breaches against appropriate security frameworks, policies, and standards. 

• Exceptional communication skills, appropriate to employees at all levels, contractors and law enforcement. 

• Strong collaboration skills – able to achieve alignment between stakeholders with differing needs 

• A passion for educating others and ensuring all understand their role in security operations and a culture of trust and psychological safety. 

• Current Security Licence is highly desirable and Victorian Drivers Licence 

• Supports change: You consciously create a culture where everyone has the awareness, knowledge, and desire to respond and thrive through change

CRITICAL KNOWLEDGE (what you need to know) 

• Basic to Intermediate levels of knowledge in MS Office applications, including Excel for data and basic pivot tables 

• Strong knowledge of security operations, incident response, and security technologies

PERSONAL ATTRIBUTES (who you are) 

• A strategic mindset with the ability to guide and influence in a complex environment. 

• Outstanding interpersonal, communication and negotiation skills who thrives on driving exceptional results whilst focusing on enriching community experiences. 

• Champion new ideas, facilitating changes to improve customer outcomes and are comfortable in challenging the status quo. 

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:  

Respect:  

• We listen to and acknowledge each other's views  

• We have difficult conversations with care  

Integrity:  

• We back our words with the right actions 

• We do the right thing, no matter the situation  

Customer Focus:  

• We nurture a genuine connection with our customers  

• We consider customer needs when making decisions  

Collaboration:  

• We invite the right people to the table  

• We balance consensus with decisive actions  

Excellence:  

• We always strive to improve 

• We share our challenges and celebrate the wins 

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options 
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence.  They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: talent.acquisition@vicinity.com.au

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.