Cyber Security Incident Response Senior Manager, SAP Global Security & Compliance (SGSC)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you will do

Summary:

A SGSC Cyber Security Incident Response Senior Manager is responsible for driving incidents to resolution and ensure accurate and timely customer and executive communications. Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly.
 

The Role:

• Performs incident response management duties as oversight of the Global SGSC Cyber Security Incident Response teams.
• Provide timely and relevant updates to SAP leadership and internal stakeholders.
• Manage the process of determining the attack scope and root cause analyses by using forensic investigation methods.
• Partner with internal teams to review monitoring requirements and create detection alerts.
• Manage the development of automated workflows that will reduce detection and response times.
• Ensures the review and closure of resolved and end-user confirmed cybersecurity incidents.
• Manage and enhance current Incident Response process workflows and recommends improvements.
• Participate in after action reviews and ensure that all recommended remediations are handed to the Incident Response Recovery team.

What you bring
 

As a Senior Cyber Security Incident Response Manager, it is crucial to have a clear understanding of the incident management process to effectively respond to incidents. Senior Cyber Security Incident Response Managers must oversee and ensure that each stage is handled correctly to resolve incidents quickly and minimize their impact on operations and customers.

A critical responsibility is communication and coordination with stakeholders; this includes internal and external stakeholders. Additionally, coordination with relevant internal departments such as IT, Lines of Business Security Team and Cyber Legal to ensure a cohesive response to the incident. Clear communication and coordination among stakeholders will help minimize an incident’s impact and prevent it from escalating.

Requirements:

• Bachelors or Master’s degree in Computer Science, Information Security, Information Systems, Engineering or related work experience.
• Understanding of one or more technical areas like:
  • Network protocols (TCP/IP, TLS, HTTP, DNS, SMB, etc.)
  • File systems (exFAT, NTFS, ext4, APFS, etc.)
  • Memory forensics
  • Database and web application security
  • Cloud security
• Technical knowledge of information technology systems and infrastructure
• Understanding of risk management, mitigation, and incident response frameworks
• Experience communicating with senior management and executives.
• Knowledge of relevant laws and regulations related to incident response and data privacy.

Meet the Team:

You will manage the SAP SGSC Global Cyber Security Incident Response team, which consists of four regional HUB Managers (US East, US West, EMEA and APJ) and their teams.     

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 242300 - 411800(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 413192 | Work Area:Information Technology  | Expected Travel: 0 - 10% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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