SOC Manager - Afternoons

Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you're ready to challenge yourself with work that matters, then this is the place for you. We're redefining cybersecurity as one of the fastest growing companies in the U.S. – and we have a blast doing it!

Who We Are

Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business. 

Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.

Deepwatch recognition includes:

• 2023, 2022 and 2021 Great Place to Work® Certified
• 2023 and 2022 Forbes America’s Best Startup Employers
• 2023 and 2022 Fortress Cybersecurity Award
• 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners
• 2022 Cigna Healthy Workforce Silver Designation
• 2022 Cybersecurity Excellence Award for MDR

SOC Manager - Afternoons (approx. 2pm-10pm est)

Location: Tampa, FL (onsite)

Deepwatch is looking for a highly motivated, self-driven, hands-on technical leader dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. The Deepwatch Security Operations Center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers. 

Leaders at Deepwatch champion our Core Values (Customers Are our Core, Innovation Drives Us, Expect Excellence, One Team & Have a Blast). Leaders foster an inclusive workplace, stay aligned with the business goals and deliver on commitments while delighting our customers. You show up leading by example and moving the needle forward every day. You are responsible for developing, empowering and holding team members accountable.

The Deepwatch SOC is a unique approach to how we support our customers and ultimately provide an experience not found anywhere else. You’ll be an integral part of supporting our customers by understanding their bespoke environment, needs and challenges. You will be playing a key role in supporting some of the top organizations in the world, and have the opportunity to develop your skills by working with the best experts in the industry. 

In this role you’ll get to:

• Lead a team of remote-based security professionals, enabling high efficiency and quality in the work we do for our customers
• Ensure we deliver on agreed upon SLA’s with customers, specifically focusing on the quality of work output through qualitative and quantitative measurements
• Hold your staff accountable by providing clear direction, role requirements, responsibilities and clarity around how you’re measuring their success and performance
• Lead and manage projects to deliver outcomes impacting security operations and customer retention with a focus on improving SOPs, customer service delivery, and SOC quality of life
• Deliver escalation support to customers and employees with a focus on understanding the profile of each customer, their environment, unique challenges and opportunities for us to exceed their expectations and proactively solve problems
• Work closely with leadership, customer service teams, and product owners to learn and understand all new offerings and services
• Understand and disseminate information to your team through training and regular touchpoints
• Work with a world-class business intelligence team that can help you identify and surface actionable insights through big-data analysis
• Utilize business intelligence to leverage actionable data to determine the appropriate levers to pull so we can deliver high quality service to our customers and the best possible experience for our employees

To be successful in this role, you’ll need to:

• Demonstrate prior SOC experience as a technical escalation point or Team Lead, with the ability to support the team with escalations on an as-needed basis
• Identify opportunities for improvement, continuously measuring accuracy and quality of analysis performed
• Have a track record of working outside your team and across business units solve problems when the situation requires it
• Measure and tell a compelling story with data, not just throughput and performance
• Demonstrate experience working customer SLAs and contract requirements ensuring your team is delivering with quality and efficiency at all times
• Identify problems inside and outside of your team and demonstrate the Deepwatch “One Team” core value by being a strong voice in identifying and ensuring problems are resolved
• Hire, train and mentor your team using qualitative measurement tools and techniques in partnership with the People team
• Act as a coach, performance manage and develop career pathing for your team in partnership with the People Team

ITAR Compliance

This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:

• A citizen of the U.S.;
• A lawful permanent resident of the United States; 
• A person admitted to the United States as a refugee; or
• A person that has been granted asylum by the United States government.

The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.

The anticipated salary range for this role is $128,000 to $160,000 + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.

What We Offer:

Deepwatch is excited to provide benefits designed to support team members and their families. Including:

• Medical, dental, vision, and disability insurance
• Flexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental Leave
• Unique professional development benefits, starting at $3,000 annually
• Wellness contests and monthly educational programs
• 401(K) retirement program with employer match
• Learn more here: Deepwatch Benefits

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.  Please review our DEI Statement here.

Deepwatch welcomes and encourages applications from people with disabilities and accommodations are available on request for candidates taking part in all aspects of the selection process. Please inform your recruiter or contact recruiting@deepwatch.com for further information.

All Deepwatch employees are expected to:

• Be interested in and able to work remotely from a home office when not at a corporate office
• Pass a pre-employment background and drug screen in accordance with applicable laws

Deepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

By submitting your application, you agree that Deepwatch may collect your personal data for recruiting, global organization planning, and related purposes. The Deepwatch Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Deepwatch’s use of your personal information.