Technical Support Engineer (Cybersecurity Platform)

Company Description

We are seeking a Technical Support Engineer to work within a highly dynamic AdTech ecosystem with the goal to protect the world from malvertising. 

Being part of our team means being open-minded, friendly, and supportive,  willing to take on challenges, take responsibility, and never stop learning. We must stay one step ahead of the attackers, which means being smarter, faster, and thinking outside the box. 

Sound interesting? Join us! 

CUSTOMER

Our client is a Brooklyn-based company founded in 2012. Starting from humble beginnings, the company developed the Defense Platform, the cornerstone of all its products, which protects enterprises from advanced bot attacks, fraud, and account misuse. Today, they authenticate more than 20 trillion interactions every week for large companies and leading online platforms, verifying their authenticity.  

Job Description

• Support Customers (Tier 2) in real time and provide professional technical responses 
• Analyze Customer traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL) 
• Work side by side with Customers providing insightful incident reports 
• Communicate with global Customers and provide quick responses and resolutions 
• Work cross-functionally with RnD and Research teams to optimize Customer’s ability to detect and mitigate cyber-attacks in real time 
• Hold shifts as part of the job (including weekend shifts)

Qualifications

• 2+ years of experience in the technical support domain 
• Experience of Kibana and BigQuery 
• Practical knowledge of HTML and CSS is a must 
• Solid knowledge of SQL 
• Basic knowledge of HTTP and HTTPS protocols 
• Basic understanding of software architecture to assist Customers 
• Advanced level of English 

WOULD BE A PLUS

• Basic cybersecurity knowledge: proxy and NAT, WAF and Network Firewall, network security, VPN, CAPTCHAs, and CAPTCHA solvers 
• Understanding of threats: scraping, ATO or BF, scalping, AD fraud, and click fraud 
• Understanding of log analysis, APIs, client-server model, and regex

Additional Information

PERSONAL PROFILE

• Proactive and ready to take on responsibility 
• Open to working night shifts